Your Financial Administration Journey
Welcome to State Trustees. As your administrator, we will look after your financial and legal affairs, so you don’t have to worry.Â
Introducing you to State Trustees
We are a Victorian Government-backed company with over 85 years of experience supporting the Victorian community.
The Victorian Civil an Administrative Tribunal (VCAT) has chosen us to be your administrator. We help around 9,000 Victorians like you with their money, the things they own and some legal matters.Â
Watch this video to learn how we’ll take care of you
Steps to becoming a client
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Someone who knows you — like a family member or social worker —applied to VCAT if they thought you needed help managing your money.
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VCAT reviewed this application and appointed us to manage your financial and legal affairs.
VCAT sends us your details so we can contact you and start helping you.
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We let Government agencies like Medicare and Centrelink know that we are helping you. This happens once we get your details from VCAT, which is usually around two weeks after we were appointed by VCAT.
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We will call you to introduce ourselves and to organise a time to visit you. Here’s how you can prepare for our visit.
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Together, we will create your budget – a plan for how your money will be spent and saved. And protect what is yours.
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We continue to support your everyday needs so that you don’t have to worry. You can contact us whenever you need our help.
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We review your budget (usually every year) to make sure it still meets your needs.
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VCAT checks every three years (or earlier if you ask) to make sure you still need an administrator and that the right person or company is supporting you.
How we help you
We use your money to pay for your bills, accommodation and any money you owe. If there’s money left over, we help you save for things like outings, gifts, or even a holiday.
How we do it
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We manage your income.
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We pay your bills.
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We manage any money you owe.
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We can help you buy or sell things.
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We create your budget with you.
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We support you wherever you live.
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We help you get the right benefits.
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We help you protect and secure the things you own.
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We help with some issues to do with the law.
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We offer other financial services such as tax and financial planning.
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We can help you achieve financial independence.
Resources
Want to learn more about our financial administration service? Our information is available in different formats to suit your needs. Simply click the links below.
Welcome to State Trustees Financial Administration Guide
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PDF – Printable version
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DOCX – Editable Word document
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HTML – Web-page version
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Audio – Audio version
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Multilingual – in different languages
Easy Read – Welcome to State Trustees Financial Administration Guide
Factsheet – What to expect when VCAT appoints us
Factsheet – Getting ready for when we visit you
Contact us
Please give us your name and your client number whenever you get in touch with us in any of the following ways:
GPO Box 1461, Melbourne, Vic 3001Â
Book an appointment
To visit us at our Dandenong or Bendigo offices, please make an appointment first by calling us on the number above.
Invoices
Send any bills or fines to our team so we can organise payment using your money.
Client story
Luke’s journey
Over time, with consistent support and his own determination, Luke paid off his debts, made his money go further, and managed to save almost $3,000…
Read more
Original artwork ‘Four Sisters Coming Together’ by Melissa Bell 2023