Compliments, complaints and suggestions

Your feedback is important to us.

We welcome all feedback as it helps us enhance the quality of the services we offer. Your input can be kept confidential, and it won’t impact the services you receive. Our commitment is to provide outstanding service, consistently exceeding expectations in every interaction.

Use the online form below to submit feedback, including:

  • A suggestion about an improvement;
  • A compliment about a service or staff member;
  • A complaint or concern about a service or way it was provided.

For more information, download a copy of our Your Feedback Matters brochure

We would love to hear from you

Your feedback helps us improve our services. You can submit your feedback in-person or using the form below.

Submit your feedback

What happens next

If you have provided us with a complaint, we will contact you and let you know we have received your complaint and inform you of any decisions made and/or action taken. We aim to investigate and resolve complaints within 28 business days.

If you remain dissatisfied with our response, you may contact the Victorian Ombudsman (VO). The VO responds to complaints about an action or decision made by a Victorian public organisation. Their service is independent, impartial and free.

To lodge a complaint with the Victorian Ombudsman: 

  • Fill out a complaint form online or; 
  • Email directly to 

Provide feedback in another language

Call us to request an interpreter to speak about your feedback, during business hours. 


Email or mail us in your preferred language and we will arrange for this to be translated at no charge to you.  

Contact us

Email us

Submit your enquiry and we’ll get back to you. 

Talk to us

Call us on 1300 138 672.

Monday to Friday 8.30am–5pm.

Mail us

GPO BOX 1461 Melbourne Victoria, 3001

Aboriginal flag Torres Strait islander flag Pride flag
State Trustees Limited operates on the lands of Traditional Custodians. We acknowledge their history, culture and Elders past, present and emerging. State Trustees is committed to cultivating inclusive environments for staff and clients. We celebrate and value people of all backgrounds, genders, sexualities, cultures and abilities.

Original artwork ‘Four Sisters Coming Together’ by Melissa Bell 2023