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The National Disability Insurance Scheme and how we can help

Woman In Wheelchair Collaborating In Modern Office With Coworker in Wheelchair Friendly Office

Jenny* lives in regional Victoria. She is an active member of her community and visits town on most days to see her friends. Recently her motorised wheelchair broke down in the rain and she needed help to get home. As Jenny was a National Disability Insurance Scheme (NDIS) participant, she could access funding to replace her old chair with a brand new one.

So, what is the NDIS?

The NDIS is a Federal Government initiative where Australian permanent residents and citizens aged under 65, who have permanent and significant disability, can apply for funding to access supports and services. People can purchase day programs, transport, in-home care or assistive technology such as a motorised wheelchair, like Jenny did, or make home improvements related to their disability. Every NDIS participant will have a personalised NDIS plan that lists their goals and the funding they are entitled to.

How can State Trustees help?

We have a designated and passionate team who can help. Although the team cannot directly support an application or help update a plan, they can refer you to agencies that can. The team can seek reimbursement where someone has paid for something that the NDIS possibly would have. John* had been paying aged care fees for the facility where he lived. Following our intervention, the NDIS agreed to reimburse $25,000 for his aged care fees, as they were directly related to his disability.

There are other cases where people have bills or charges that raise concerns, in which case the team can advocate to reduce bills or even have debts waived. Jane* who lived in regional Victoria, used a local transport company to get around and she had accumulated a debt of over $100,000. Concerned about the cost of the service the team asked for documentation of all the trips. The debt was fully waived as the transport company was unable to prove the service was actually provided.

“While advocating for these reimbursements requires a lot of work and follow up, the benefits can be enormous. We are really happy when we can help someone out.”
– Kirsty, NDIS team leader.

So, how can we help you?

If you or a family member is with State Trustees and an NDIS participant, please provide us with a copy of the latest NDIS plan, so our NDIS team can review it. If you or a family member may meet the criteria for NDIS, please contact our NDIS team so they can point you in the right direction.

“Making the most of the NDIS can make a big difference to the life of people with disability and we are committed to doing what we can to help out. Give us a call if you have any questions.”
– Kirsty, NDIS team leader

*Names have been changed to protect identities

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