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FAQs - Personal Financial administration

  • How do I send an invoice for payment?
    You can email invoices to stl.invoices@converga.com.au or Post to GPO Box 1461 Melbourne Victoria 3001. Please note this system will accept PDF documents.
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  • I requested funds today, when will they be in my account?
    Any money you asked for, and we send before 4pm today, will be in your bank account after 5.30pm today. Any money you asked for, and we send after 4pm today, will be in your bank account after 11.30am tomorrow.
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  • What is your office location?
    We have offices at: 41 Edwards Street, Bendigo; 1 McNab Avenue, Footscray Shop 4/157 Lonsdale Street, Dandenong.
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  • Can I see a consultant if I attend the office?
    There is always a consultant located at each office to talk to.
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  • How do I support a person who needs financial administration?
    The Victorian Civil and Administrative Tribunal (VCAT) can appoint us to be a person’s administrator. Before they appoint us, they must be satisfied that the person isn’t able to manage their own financial and legal affairs because of disability, illness or injury . They will only appoint us if there is no one else who is suitable. You can find more information on the VCAT website.
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  • What is the number for VCAT?
    The Victorian Civil Administrative Tribunal can be contacted on 1800 133 055
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  • How long is a typical VCAT Financial Administration Order?
    Typically, a VCAT Administration Order is in place for a period of 3 years.
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  • Can I apply for a bank or Centrelink Loan while under financial administration?
    You are generally not permitted to apply for bank or Centrelink loans whilst under financial administration.
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  • State Trustees is no longer my administrator, when will my funds be transferred to me?
    Generally, it takes 25 business days from the date State Trustees is notified that administration has ended.
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  • I need to change my address. How do I do this?
    You will need to get in touch with your new details. See what information needs to be provided.
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  • How will State Trustees insure my assets?
    We will review your insurance agreements to insure you are getting the best deal. If necessary, we will work with your insurer or or our insurer to insure your personal assets. We can give you full policy disclosure statements and further details, if you ask for it.
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