We are a Victorian Government-backed company that has been supporting the community for over 85 years. Each year, we help around 9,000 Victorians like you manage their financial, property and legal matters through our Financial Administration service.
We act as the administrator for people who are not able to make certain decisions for themselves about their money, the things they own, and some issues to do with the law.
We also provide other services to all Victorians including Wills and Powers of Attorney preparation, Attorneyship Administration, Trust Administration, Deceased Estate Administration and Charitable Giving.
How we are appointed
Someone who knows you – like family, social workers, or neighbours – has told the Victorian Civil and Administrative Tribunal (VCAT) that you might need help to look after your money and the things you own.
About VCAT
VCAT is part of the Victorian Government, and their job is to help fix problems between people, make important decisions and do what is best for people in Victoria.
VCAT appoints an Administrator
VCAT looks at many cases like yours and decides what help you will need to manage your money, things you own, or any legal matters. They also decide who is best to help you, known as an Administrator. The Administrator can be a person, a company, or a Public Trustee like us.
The Administrator must follow a law called the Guardianship and Administration Act 2019. This law guides them to make decisions for you and support you the way you need.
VCAT has chosen us as your Administrator
VCAT decided you need an administrator. They chose us to do this for you.
We may call the people who support you, like your family or social workers, to help us understand your needs.
We help you look after your money
We do this by helping you make decisions that are based on your wishes and what is important to you. This is known as your ‘will and preferences’.
We protect the things you own and make sure no one takes advantage of you or takes your money.
Access to a team of experts
You will benefit from many specialised services delivered by our skilled and experienced teams.
Whether your needs are complex or simple, our team of experts are here to keep your financial and legal affairs in good order.
Steps to becoming a client
We understand that having a new administrator might make you feel unsure about what to expect. This is what you can expect as a new client.
1. An application is sent to the Victorian Civil and Administrative Tribunal (VCAT).
Someone who knows you, such as a family member or social worker, can apply to VCAT if they think you need help managing your financial or legal affairs.
2. VCAT has a hearing and makes a decision.
VCAT reviews the application and chooses someone to manage your financial and legal affairs. For you, it is State Trustees. VCAT then sends us your details so we can start helping you.
3. We let Government agencies know that we are supporting you.
This happens once we get your details from VCAT, which can take around two weeks after your VCAT hearing. We notify Government agencies like Medicare and Centrelink that we are your administrator.
4. We will call you to introduce ourselves and to organise a time to visit you.
As soon as we receive your details from VCAT, we will call you to organise a time to visit you. During our visit we will get to know you and what is important to you.
5. We create your budget with you and protect what is yours.
We learn about your situation, needs, and goals and create your budget with you to support you and protect what you own. A budget is a plan for how to save and spend your money.
6. We continue to support your everyday needs.
After we create your budget, we’ll continue to help you, so you don’t have to worry. If something in your life changes, please let us know as we may need to adjust your budget.
7. We will review your budget, usually once a year.
Life changes and so can your financial needs. We will contact you to talk about any changes to your situation and make sure your budget still meets your needs.
8. VCAT reviews its decision.
VCAT checks every three years (or earlier if you ask) to make sure you still need an administrator and that the right person or company is helping you.
How we will help you
Our job is to give you peace of mind that your financial and legal affairs are in good order.
We use your money to pay for your accommodation, bills and manage any debts you have. If you have money left after everything is paid for, we help you save for other things like holidays or gifts for loved ones.
1. We manage your income and the things you own
We work with you to understand what you own, income you receive, savings you have and money you owe. We can also work with Centrelink and other agencies to make sure you receive what you’re entitled to. We keep your money safe.
2. We create your budget with you
Together we create a budget to save your money for your bills and expenses. This includes your home, medical needs, food, clothing and utilities like electricity, water and transport.
3. We pay your bills
We will use your money to pay your regular bills and expenses. We will help you plan and save money to pay bills on time. You will have peace of mind knowing that everything is in good order.
What happens if you receive bills or fines in the mail?
We can manage bills and fines for you. If you get bills or fines in the mail, please contact us so we can pay for them using your money. You can email invoices to clientinvoices@statetrustees.com.au
4. We can help you buy or sell things
Whether it’s a home, car, investments or a new microwave, we’ll discuss your options and support your decisions based on your will and preferences (your wishes and what is important to you). We will handle the paperwork and any necessary approvals.
5. We support you wherever you live.
Whether you are at home, in supported housing, or an aged care home, we use your money to pay bills, rent, medicine, and other costs. If you’re moving into aged care, we can fill out the forms and manage the payments for you.
6. We help you get the right benefits.
We will work with you and other agencies to access benefits you qualify for, like pensions, Centrelink payments, superannuation, insurance and discounts. We will also help with paperwork and make sure the money goes into your account.
7. We help you protect and secure the things you own.
We will check if you have any insurance and work with them to protect you and your belongings. We will also make sure you are getting a good deal from your insurance.
8. We manage the money you owe
Some new clients have big debts. It is our job to help you manage your debts. We can talk to people or companies you owe money to and make a plan to pay it back based on what you can afford.
9. We offer other financial services
Our team of experts can prepare your tax returns and manage any tax issues. Our financial planning services can help ensure any money, investments and property you have are set up in a way that works for you.
10. We help with issues to do with the law
We can help investigate and manage claims for car accidents, work injuries, victim of crime, or deceased estates (any remaining assets of a loved one who died). If you have legal problems about money or property, let us know when you become a client and we can help you.
11. We can help you achieve financial independence
Where suitable, we work closely with you towards helping you gain financial independence so that you have more say over how your money and assets are managed.
We check if you can make a superannuation claim
Most super funds also provide insurance cover to help you if you become sick or disabled. We will check with them and make a claim on your behalf.
Luke’s journey: Building confidence through budgeting
Here is a story about Luke, a fellow Financial Administration client. His story shows how our services can make a meaningful difference to our clients.
Eight years ago, the Victorian Civil and Administrative Tribunal (VCAT) appointed State Trustees as Luke’s financial administrator. At the time, he was facing challenges managing his money. He had some debts to work through and limited support around him.
From the beginning, Luke worked closely with his team at State Trustees to get his finances back on track. Together, they created a budget that reflected his needs and goals.
Over time, with consistent support and his own determination, Luke paid off his debts, made his money go further, and managed to save almost $3,000.
“I feel like a millionaire!” Luke told us, beaming with pride.
To recognise this achievement, Luke spoke with his team about using some of his savings for a short holiday down the coast — a well-earned break that celebrated his progress and strengthened his sense of independence.
Like Luke, you don’t have to manage your financial journey alone. Whether it’s planning or working through day-to-day decisions, we’re here to support you every step of the way.
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Continued support for you
Once you become a new client, we will continue to support you with your financial and legal affairs as your circumstances change. Here are some examples of how we how we help clients like you every day.
Request money
You need extra money for something special, like a birthday gift.
Plan for something new
You might want to plan for an unexpected holiday or decide it is time for a new pet.
Need money guidance
You get some money from someone, and you don’t know the best way to use or save it.
Find a new home
You want to move closer to your family and need help finding a new home.
Manage the unexpected
Your car breaks down, and you need to plan for the repairs – fast.
You receive unplanned bills such as infringement notices
If you need to find out more about this service, we have experts who can help.
Other supports
Private or Community support service providers.
Pharmacists.
Social Workers.
General Practitioners (GPs).
You can contact them directly when you need their help.
If you receive their bills, please get in touch with us and we will pay for them using your money.
Important information
Your privacy
We will collect information about you so we can help manage your money, property, and any legal matters.
We are also allowed to ask other people, such as your support worker or family, or companies, such as the government or banks, for information about you that we need to do our job.
We are committed to protecting your information and keeping it safe.
Information about how we collect, hold, use and share your personal information is available on our website at statetrustees.com.au/privacy
Keeping your information secure
Your financial safety is important to us. We use advanced security and constant monitoring to protect your data and transactions from cyber threats.
When you contact us – whether by phone, email, or online – your information is encrypted and securely protected. Learn more at statetrustees.com.au/cybersafety
Paying for our services
The Government pays some of the cost to provide our services to you.
You also pay for some of the cost of these services and for any other services from your own money.
Please ask your consultant for a printed copy of our latest fees guide. It is also available at statetrustees.com.au/fees
Speak to your consultant or call us on 1300 138 672 if you have any questions.
Your feedback
We want to hear from you about how we are doing. This includes what you think we do well and what we could do better.
You can request additional funds through Live Chat on our homepage at statetrustees.com.au
Or ask your consultant to sign you up for SMS updates.
Using an interpreter
We welcome the use of interpreters during your appointments. For interpreter assistance, we recommend NAATI interpreters.
Visit naati.com.au for more assistance.
Visit us by appointment
If you would like to visit us in our Melbourne or Bendigo offices, please contact us first to make an appointment so a consultant can be available to help you.
Remember to use your client number whenever you contact us.
Issued by State Trustees Limited, ABN 68 064 593 148, trading as State Trustees.
From Monday January 19, 2026 our Footscray-based will writing appointments are moving to a new CBD location.
While our staff offices remain in Footscray, will writingservices will be conducted at our new CBD location from Monday January 19, 2026 to make your experience easier, more flexible, and more accessible, without changing the quality of service you know and trust.
What’s Changing?
Footscray: Our last Footscray will writing appointments will occur on Friday 16 January.
New CBD Location: Footscray appointments will be held at our CBD office from Monday 19 January. (Exact address will be provided after booking.)
Dandenong: Will continue to accept will writing appointments.
Why the Change?
We’re moving our Footscray will writing service to the CBD to make it easier for more Victorians to access. Whether you live locally, travel for work, or visit Melbourne occasionally, this new location offers significant benefits:
Greater Accessibility – A central hub that’s easier to reach from across Victoria.
Excellent Public Transport Links – Close to major train stations, tram routes, and bus stops.
Central Location – Easy to reach and combine with other errands.
Flexible Scheduling – More appointment options to suit busy lifestyles.
Nearby Amenities – Cafés, parking facilities, and essential services within walking distance.
What You Need to Do
There is nothing extra you need to do.
If you have a Footscray appointment booked after Friday 16 January, a team member will be in touch to share the best option for you.
For new bookings, please book online or call us at 1300 138 672
We’ll provide the exact address once your appointment is confirmed.
No, all Footscray will writing services will be held at the CBD office from Monday January 19, 2026.
Can I still book at Dandenong?
Yes, our Dandenong will writing services are still available to book. Book online or call 1300 138 672
Is there parking at the CBD location?
There is no parking at our new CBD location. You may find street parking or paid car parks around Melbourne CBD.
Is the CBD office accessible by public transport?
Yes! It’s close to all major train lines and tram routes. We’ll give you full details when your appointment is confirmed.
Will my existing Footscray appointment be affected?
Footscray appointments before Jan 19: There are no disruptions to your service.
Footscray appointments from Jan 19: If you have booked an appointment for Footscray from Jan 19 onwards, a friendly team member will be in touch soon to explore the best option that suits your needs. Rescheduling or online options may be available.
FAQ’s
Select a topic
Footscray location change
Our new CBD office is located in the heart of Melbourne’s CBD. The exact address will be provided once your appointment is confirmed.
No, all Footscray will writing services will be held at the CBD office from Monday January 19, 2026.
Yes, our Dandenong will writing services are still available to book. Book online or call 1300 138 672
There is no parking at our new CBD location. You may find street parking or paid car parks around Melbourne CBD.
Yes! It’s close to all major train lines and tram routes. We’ll give you full details when your appointment is confirmed.
Footscray appointments before Jan 19: There are no disruptions to your service.
Footscray appointments from Jan 19: If you have booked an appointment for Footscray from Jan 19 onwards, a friendly team member will be in touch soon to explore the best option that suits your needs. Rescheduling or online options may be available.
State Trustees is committed to handling your personal information responsibly and transparently. This policy explains how we collect, use, and share information about individuals, including clients and service providers.
This policy applies to both State Trustees and STL Financial Services.
We follow the rules set out in:
The Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth);
The Information Privacy Principles (IPPs) under the Privacy and Data Protection; Act 2014 (Vic); and
The Health Privacy Principles (HPPs) under the Health Records Act 2001 (Vic).
We may also collect personal and health information as required by other laws, including those related to trusts, wills, and estate administration.
We may update this policy from time to time. Any changes will be published on the State Trustees website.
Definitions
Personal information
Personal information is anything that can identify you. It can be written, spoken, or stored electronically. Examples include your:
Name;
Date of birth;
Address;
Financial details;
Marital status; and
Education and job history.
Sensitive information
Sensitive information includes details about your:
Race or ethnicity;
Political views or memberships;
Religious or philosophical beliefs;
Sexual preferences;
Criminal history; and
Memberships in professional or trade groups.
Health information
Health information is personal information about your:
Physical or mental health’
Wishes about future health care’ and
Use of health services (past, present, or future).
Use of cookies on this website
Cookies
This website uses cookies to improve your browsing experience and make our site more efficient for you. Cookies are small data files stored on your device by a web server. They cannot access data on your hard drive, spread viruses, or capture your email address. Cookies remain on your device for future visits to enhance usability.
You can adjust your browser settings to notify you when cookies are used, allowing you to accept or decline them. You can also disable cookies entirely or delete existing ones through your browser settings.
Website analytics
State Trustees uses tools like Google Analytics, and Hotjar to gather insights into how visitors interact with our website. These tools collect data such as page visits, time spent on pages, user actions, and heatmap information about how users navigate the site.
All information collected is anonymised and used for statistical analysis to help us improve the relevance and effectiveness of our website content. These tools rely on third-party cookies and JavaScript to collect this data.
Social Media
State Trustees engages with the public through social media platforms like Twitter, Facebook, YouTube (a Google company), Instagram and LinkedIn. If you interact with us on these platforms, we may collect your personal information to enhance our communication with you and the broader community.
These social media platforms and any other hyperlinked website found on this website handles your personal information according to their own privacy policies. You can review their policies directly on their respective websites: Facebook, YouTube, Instagram and LinkedIn.
The information we collect
The type of information we collect depends on how we interact with you. We may collect:
Details from applications, surveys, complaints, or enquiries;
Your name, contact details, date of birth, and other personal details;
Financial information relevant to the services we provide;
Information about the services you receive from us;
Instructions you give us (e.g. for preparing legal documents);
Your preferences and interactions with our services; and
Information about your background, such as employment, education, culture, language, and family situation.
How we use your information
We use your information to provide services and improve how we work. We may also use it to:
Confirm your identity;
Understand your needs;
Let you know about products and services that may interest you;
Meet legal and risk management obligations; and
Plan and improve our services.
We take reasonable steps to ensure that personal and health information held is accurate, complete and up-to-date. Usually, State Trustees relies on individuals to provide accurate and current information to us in the first instance, and to notify us when circumstances or details change.
You can advise us at any time if you do not wish to receive marketing or research communications. If you opt out, we will no longer send you information about additional services or opportunities that may be of interest. Whenever we contact you for marketing or research purposes, we will provide a clear and easy way for you to opt out of future communications
Who we share your information with
We may share your information with:
Related companies or entities;
Service providers who help us deliver services;
Financial and legal advisers;
Organisations involved in estate management or investments;
Government authorities or courts when required by law;
People helping us improve our systems and processes;
Authorised Banks and payment organisations;
People helping us locate beneficiaries or family members; and
Anyone you’ve given us permission to share your information with.
How we keep information secure
We take steps to protect your personal and health information from misuse, loss, or unauthorised access.
We store information in both paper and electronic formats, either at our offices or with trusted service providers.
We regularly review what information we collect and how long we keep it.
Accessing your information
You can ask to see the information we hold about you. There’s no fee to ask, but we may charge a small fee to cover the cost of gathering the information. We’ll let you know the cost before you decide.
To protect your privacy, we may ask for Identification (ID) before giving you access.
Sometimes we may not be able to give you all the information, especially if it involves other people or if the law doesn’t allow it. If we refuse access, we’ll explain why in writing.
Updating your personal information
To ensure we can provide you with the best possible service, it’s important that we have your correct contact details — such as your current home address, email address, and phone number.
If you believe any of your information is incorrect, please contact us so we can review and update it as needed.
If you choose not to provide the personal information we request, it may limit our ability to meet our legal obligations or deliver services and products that suit your needs.
Your privacy matters to us
At State Trustees, we take your privacy seriously. If you have a concern about how your personal information has been handled, you can make a complaint. You can do this by speaking to us, writing to us, or using our Client Feedback service.
We aim to look into all privacy complaints fairly and respectfully. We try to make a decision within 28 working days, and we’ll let you know the outcome in writing. This may include accepting your complaint fully, partly, or deciding not to accept it.
All privacy complaints are recorded in our Complaints Register, which is managed by our Client Feedback team. If you have a privacy concern or want to talk more about how we handle your information, please contact our Privacy Officer: Privacy Officer, State Trustees Limited
Email:Clientfeedback@statetrustees.com.au If you’re not happy with how we handled your complaint, you can take it further by contacting the official organisation that looks after privacy laws.
Depending on your complaint, you can contact:
The Victorian Health Complaints Commissioner (HCC) – for issues related to the HR Act.
The Office of the Australian Information Commissioner (OAIC) – for issues related to the Privacy Act;
The Office of the Victorian Information Commissioner (OVIC) – for issues related to the PDP Act; and or
The Victorian Health Complaints Commissioner (HCC) – for issues related to the HR Act.
Scams and cybercrime are growing online threats that affect thousands of Australians each year. These crimes involve deceptive tactics designed to trick you into giving away money, personal information, or access to your devices and accounts.
Cybercrime includes any criminal activity such as identity theft, online fraud, and image-based abuse, carried out using computers, mobile devices, or networks. Scams, often delivered via email, SMS, phone or social media, can appear very convincing and are designed to pressure or mislead you.
If you have been a victim of a crime, you may be eligible for support. Visit the Financial Assistance Scheme (FAS) to find out what help is available.
Scam prevention tips
1. Take a moment before you click
If a message feels urgent or suspicious, stop and check it through official channels or double check the request with a trusted loved one
2. Keep personal information private
Never share banking details, passwords or personal info by text, email or social media. Legitimate organisations won’t ask this way.
3. Protect your accounts
Use strong passwords and turn on two-factor authentication (2FA) to add extra security to your logins.
4. Be vigilant
If in doubt call or connect with the service provider using their official phone number listed on their websites (don’t use the links inside the scam emails), before making any decision
The more people who understand how scams work, the harder it is for scammers to succeed. Share this information with friends, family and your community.
State Trustees Limited (ABN 68 064 593 148) (State Trustees) has developed the Online Will as a service to allow the preparation of a will. The information given in the Online Will does not constitute legal advice, nor is it a substitute for legal advice. State Trustees has made every effort to ensure the information in the will is consistent with the laws of each State and Territory of Australia, however these laws may be subject to change from time to time so State Trustees does not make any warranty as to the accuracy, validity or enforceability of the Online Will or resultant will.
State Trustees accepts no responsibility for the manner in which any will is completed nor whether it will be valid upon completion, nor whether the will is appropriate, having regard to the particular circumstances which prevail. By providing this Online Will, State Trustees does not provide any legal advice and will not review the will at any stage. To avoid doubt, the Online Will is unrelated to other State Trustees services and State Trustees will not store or retain any information provided except to the extent required for the use of the Online Will or as required by law.
In using the Online Will, you acknowledge that you are not receiving legal, financial or tax advice from State Trustees, and that State Trustees is not responsible for ensuring the accuracy of the information you provide in response to the questions asked in the fields provided. You also agree that you will read and follow the instructions contained in the Online Will while preparing the will. If you are unsure about whether this Online Will is suitable for your circumstances, it is highly recommended you seek the assistance of a legal or will writing professional. You understand that the Online Will is not suitable for those with complex circumstances such as for those with a previous spouse, children with a previous partner, those wanting to set up a Special Disability Trust for their disabled child, those planning to exclude someone from their will, those with valuable assets where estate taxes may apply such as investments, stocks, overseas property etc.
By using the Online Will, you accept the following terms:
1. Terms of Use
This Agreement is made between you and State Trustees Ltd (ABN 68 064 593 148) (State Trustees), regarding your use of the interactive online legal will (Online Will ). By accepting the terms of this Agreement, a binding agreement is made between you and State Trustees.
State Trustees does not guarantee that the Online Will is free of errors or is up to date. The Online Will is provided “as is” and State Trustees does not warrant or guarantee the accuracy, availability or completeness of the information provided with the Online Will.
To the extent permitted by law, State Trustees excludes all liability in contract, tort (including negligence) or otherwise, arising from or in connection with the use of the Online Will.
2. No Advice Provided
The information provided with the Online Will should not be construed as the giving of advice or the making of a recommendation and in particular, should not be relied on as legal, financial or tax advice.
State Trustees will not review the will generated by you using the Online Will and will not advise you as to the validity or its accuracy or appropriateness of the resulting will for your intentions or circumstances.
You acknowledge that your use of the Online Will does not create a solicitor-client relationship between you and State Trustees. If you are unsure if the Online Will is appropriate for your circumstances, it is important that you seek the advice of a will or legal professional to advise you on your specific situation.
3. Accessing the Online Will and Payment
You must complete payment before you will have access to the Online Will. Once payment is received, State Trustees will provide you with access to a temporary online account to commence preparation of the will.
You are responsible for the protection of any login and password details provided by State Trustees, and are responsible for any consequences arising from their misuse or disclosure.
4. Restrictions on Your Use
The Online Will is provided for your personal use only and is not to be used to prepare a will for anyone else.
To the extent permissible under applicable law and except as expressly permitted under this Agreement, you must not, and must not allow any other person to:
Use the Online Will or the information or content disclosed to you via the Online Will in any way which is unlawful, offensive or results, or could result, in damage to property or injury to any person; or
Sub-license, disclose, resell, publish, transmit or otherwise make available to any third party any part of the Online Will; or
Knowingly transmit any virus, worm, Trojan horse or other disabling feature or malicious code to or via the Online Will; or
Modify, copy or create derivative works based on the Online Will or reverse engineer the Online Will (except to the extent permitted by non-excludable laws); or
Attempt to gain unauthorised access to, or disrupt or bypass the security, integrity or performance of, the Online Will or any data contained in it.
5. Changes to the Online Will
State Trustees may, but is not obliged to, add to, remove, update or vary the Online Will platform, or any functionality or information provided by the Online Will platform, at any time without notice to you. Once incorporated, these changes will form part of the Online Will platform. For the avoidance of doubt, State Trustees will not add to, remove, update or vary in any way, any draft and final will produced by use of the Online Will platform.
You agree that you enter into this Agreement without relying on any warranty, representation or comments concerning any future functionality or features of the Online Will.
Your ability to use the Online Will is at all times subject to the availability of our infrastructure and data services. State Trustees accepts no responsibility for your inability to access and use the Online Will in circumstances where our infrastructure or data services are unavailable.
6. Intellectual Property
Unless otherwise indicated, State Trustees owns, or uses under licence, copyright and other intellectual property rights in the content made available via the Online Will and the design of the Online Will. Except as set out in these terms, or as permitted by law, you must not reproduce, adapt, store in a retrieval system, transmit, print, display, perform, publish or create derivative works from any part of the Online Will, including for commercial purposes or for commercial gain.
State Trustees grants you a non-exclusive, non-transferable, revocable licence to use the Online Will on any device that you own or control, in accordance with the terms of this Agreement.
All trade marks, logos, images, product and company names referred to or made available via the Online Will are the property of State Trustees.
State Trustees grants you a limited licence to copy and reproduce the will (including any draft and final wills) produced by use of the Online Will as required for the purposes of its review, execution, storage and retrieval.
7. Privacy
In order to make full use of the Online Will , you will have to provide some of your personal information. State Trustees’ management of, and practices with respect to, collection, use and disclosure of personal information are set out in our Privacy Policy. State Trustees’ Privacy Policy forms part of this Agreement.
If you have any questions in relation to privacy, please contact State Trustees by calling 1300 138 672.
8. Data and Personal Information
You grant to State Trustees the right to use your data and personal information to enable your use of the Online Will . Any data and personal information you provide in using the Online Will will be only be used, accessed, disclosed and stored to the extent required to perform our obligations under this Agreement or as required by applicable law.
State Trustees will take commercially reasonable steps to implement reasonable security measures to keep your data and personal information confidential and protected from unauthorised access and disclosure.
If you include in the will personal information of a person other than yourself, you represent and warrant to State Trustees that you have that person’s consent to do so.
It is your responsibility to ensure that any data or personal information you provide in using the Online Will is correct, accurate, up-to-date and complete.
The Online Will will use the data and personal information to produce a draft version of your will, which you may review and amend as required, before producing a final version of your will.
Once the Online Will has produced and sent you a final version of your will, all your data and personal information, including any draft wills and the final will, will be deleted from your Online Will account after 90 days. As a public office, State Trustees is required by law to keep a record of your account information and personal information (Records), but these Records will be securely archived and not be accessible on the Online Will platform or your account.
9. Final Version of the Will
Each Online Will account will enable you to produce a final version of your will, which you, as account holder, will receive in a secure and locked format that cannot be further amended. You agree that any attempts to make, or making amendments, modifications or changes to the final version of the will are unauthorised uses of the Online Will.
Unless you lodge the final will with State Trustees’ Victorian Will and Powers of Attorney Registry, State Trustees will not be aware of whether or not the final will has been executed. State Trustees is not responsible for contacting any executors under the will in the event of your death.
10. Warranties
State Trustees takes due care and skill in providing the Online Will. Subject to your rights under law which cannot be excluded and to the fullest extent permitted by law, State Trustees excludes all conditions, warranties, representations, inducements or undertakings whether express, implied, statutory or otherwise in relation to the Online Will or the delivery of it, including but not limited to the following:
State Trustees does not warrant or represent that any will generated by you using the Online Will will be accurate, valid, enforceable or appropriate for your circumstances, or that the Online Will will meet all of requirements or expectations;
State Trustees does not warrant or represent that the Online Will, any information provided with the Online Will or your systems (including the internet and your device and its related software and downloading the Online Will) are complete, accurate, current or free from errors or omissions, programming bugs or viruses or secure or have full functionality; and
The availability of the Online Will may be subject to numerous factors, including routine maintenance and factors outside our control (such as malfunction in equipment or software, Internet access difficulties, or delay or failure of transmission). Accordingly, State Trustees does not warrant or represent that the availability of the Online Will will be continuous or uninterrupted, that any defects will be corrected, or that the Online Will or server that makes it available is free of viruses.
You warrant that you have not relied on any representation made by State Trustees which has not been stated expressly in this Agreement, or upon any descriptions or specifications contained in any document including brochures, marketing and promotional materials produced by State Trustees.
11. Liability
To the extent permitted by law, where liability under any condition, guarantee or warranty cannot legally be excluded but can be validly limited, such liability is limited to in the case of goods, the replacement of the goods or the supply of equivalent goods; and in the case of services, the re-performance of the services or the payment of the cost of replacing the services.
Without limiting clause 11(a), State Trustees is not liable for any loss or damage that is caused by any unauthorised use of the Online Will or the final version of the will.
Subject to clause 11(a) and to the maximum extent permitted by applicable law, State Trustees is not and will not be liable to you under contract, tort or otherwise in any circumstances for any indirect, economic, special or consequential loss or damage, or in any event for any loss of revenue, loss of production, loss of use, loss of profit, loss of anticipated savings, business interruption, loss of goodwill, loss of data or corrupted data. In any event, State Trustees’ aggregate liability to you on any basis and in any circumstances (including liability for negligence) arising out of or in connection with this Agreement, the Online Will or its use, in respect of all events that give rise to liability, will not exceed, and is expressly limited to, the total amount paid by you to State Trustees to use and access the Online Will.
You must take reasonable steps to minimise the extent of any loss or damage you may suffer as a result of the provision of the Online Will.
You are liable to State Trustees if you breach this Agreement or act negligently or fraudulently under the principles applied by the courts. You agree to indemnify State Trustees and its officers, employees and agents, against all claims, demands, damages, costs, penalties and liabilities caused by:
Your breach of this Agreement;
Your, or any third party’s, reliance on your use of the Online Will or the final version of the will; and
Any unauthorised use of the Online Will, including, but not limited to, any changes, modifications or amendments to the final version of the will.
12. Suspension or Termination
State Trustees may, in its sole discretion, suspend, terminate or limit your access to the Online Will at any time if:
You are in material breach of this Agreement;
It is required by any applicable law;
If it is necessary for maintenance or repair of relevant equipment or systems; or
If there are any other reasonable grounds.
13. Governing Law
This Agreement is governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria.
14. Miscellaneous
If any provision of this Agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this Agreement which will continue in full force and effect. All rights not expressly granted are reserved.
15. Terms and Conditions 20% off
The discount starts at 12 am Australian Eastern Daylight Time (AEDT) October 21, 2024
Online Will
Offer
20% off Online Will with a coupon code.
How to redeem offer
Purchase your Online Will using coupon code “FINAL20” within the 90 days of your Online Will account creation.
Eligibility
Coupon code “FINAL20” must be used to redeem 20% off your Online Will. You must purchase and complete your Online Will within 90 days of account creation. After 90 days your account will be deactivated.
Fees
The full price for an Online Will is normally $69 The full price is reduced to $55 with the offer. All fees are based on an individual Online Will purchase.
Exclusions
Cannot be used in conjunction with any other offer
The will kit is designed for people with simple and straightforward circumstances.
The information given in the will kit does not constitute legal advice, nor is it a substitute for legal advice. Through the will kit, State Trustees Limited (State Trustees) has provided a means for you to prepare your own will.
State Trustees has made every effort to ensure the information in the will kit is consistent with the laws of each State and Territory of Australia as at the time of issue to the purchaser; however, those laws may change after the date of issue.
State Trustees accepts no responsibility for the manner in which you complete your will or whether your will is appropriate having regard to your particular circumstances.
In using the will kit you agree that you will read the instructions contained in the will kit planning guide prior to preparing your will, and you will follow the instructions set out in the planning guide. If you are unsure about how to proceed, it is highly recommended that you seek the assistance of a will writing professional, such as State Trustees in Victoria or the public trustee in your State or Territory.
In using the will kit, you acknowledge that you are not receiving legal, financial or tax advice from State Trustees
State Trustees is not responsible for ensuring the accuracy of the information you set out in the template and forms provided.
After you have completed your purchase, an email will be sent to the email address you have nominated on the buy now screen, containing a link to a designated site where you can access your will kit. This link will be active for 30 days and you will be able to save and/or print your will kit planning guide and will templates within this time frame as you see fit. Note, however, that once the 30-day period has expired, you will no longer be able to access the designated site, and State Trustees will not issue to you, or provide you with further access to, the will kit.
The will kit planning guide and will templates will be displayed in Portable Document Format (PDF), allowing you to save and/or print the documents. The will templates are intended for manual handwritten completion.
Unless you lodge your will with State Trustees’ Victorian Will and Powers of Attorney Registry, State Trustees will not be aware of whether or not you have executed a will. State Trustees is not responsible for contacting your executors in the event of your death.
Validity of the Will Kit
Read the instructions in the will kit planning guide in full;
Write in accurate information, such as correct names and relationships;
Review the completed will carefully before signing; and
Follow the signing and witnessing instructions set out in the will kit planning guide.
About the Power of Attorney Kit
The information given in the kit does not constitute legal advice, nor is it a substitute for legal advice. This kit provides you with the relevant documents and instructions that you will need in order to prepare your own power of attorney documents.
Power of attorney legislation is different in every State and Territory. It is important to make sure that the kit being purchased is for the State or Territory in which you live, as each State and Territory has its own laws for: (a) the types of power of attorney documents that are able to be used; (b) how a power of attorney must be prepared, signed and witnessed; and (c) how the power of attorney may be used. The kit includes legally valid forms that are designed for the state you have chosen to purchase. State Trustees Limited (State Trustees) has made every effort to ensure the information in the kit is consistent with the laws of the relevant jurisdiction as at the time of issue to you.
State Trustees accepts no responsibility for the manner in which you complete your powers of attorney, nor whether your powers of attorney are appropriate having regard to your particular circumstances.
In using the power of attorney kit you agree that you will read the instructions contained in the kit prior to preparing your power of attorney documents, and you will follow the instructions set out in the kit. If you are unsure about how to proceed, it is highly recommended that you seek the assistance of an estate planning professional, such as State Trustees in Victoria or the public trustee in your State or Territory.
In using the power of attorney kit, you acknowledge that you are not receiving legal, financial or tax advice from State Trustees.
State Trustees is not responsible for ensuring the accuracy of the information you set out in the template and forms provided.
After you have completed your purchase, an email will be sent to the email address you have nominated on the buy now screen, containing a link to a designated site where you can access your power of attorney kit. This link will be active for 30 days and you will be able to save and/or print your power of attorney kit planning guide and power of attorney templates within this time frame as you see fit. Note, however, that once the 30-day period has expired, you will no longer be able to access the designated site, and State Trustees will not issue to you, or provide you with further access to, the power of attorney kit.
The power of attorney kit planning guide and power of attorney templates will be displayed in Portable Document Format (PDF), allowing you to save and/or print the documents. The power of attorney templates are intended for manual handwritten completion.
Unless you lodge your power of attorney documents with State Trustees’ Victorian Will and Powers of Attorney Registry, State Trustees will not be aware of whether or not you have executed a power of attorney. State Trustees is not responsible for contacting your attorney / agent / decision maker / guardian in the event of you losing capacity.
Validity of the Power of Attorney Kit
Read the planning guide in the power of attorney kit in full;
Write in accurate information, such as correct names and contact details;
Review the completed power of attorney documents carefully before signing; and
Follow the signing and witnessing instructions set out in the power of attorney kit planning guide.
My principal place of residence is in the Commonwealth of Australia.
The information including, but not limited to, details of my nominated Executor(s) or Co-executor(s), the date of my Will and details of where my Will is held (Will information) will be kept on the Registry for 120 years from the date of my birth, unless I ask in writing for them to be removed.
It is my responsibility to provide correct Will information, to keep the Will information on the Registry up to date, and to notify State Trustees immediately if there are any changes to the Will information previously provided by me. State Trustees bears no responsibility or liability for any incorrect or out of date Will information.
I am responsible for informing the person(s) who may request information in the manner set out in clause 4.2 that State Trustees is holding my Will information, and I expressly acknowledge that in the event of my death, State Trustees will not take any active steps to locate or notify such person(s).
When accepting my Will information, State Trustees will not check or express any opinion about it.
State Trustees can cease to provide the Registry on 30 days’ notice provided to the last email or contact address provided by me.
The terms and conditions of State Trustees’ Privacy Policy apply to me and the persons I authorise to have access to my Will. Where I have provided State Trustees with personal information of any other individual, I have made or will make the individual aware of State Trustees’ Privacy Policy, which is available at https://www.statetrustees.com.au/privacy-and-security/ and I, and/or my estate, will indemnify State Trustees for any loss or damage (including legal costs) arising by reason of my failing to provide such notification in the event that any such individual seeks or obtains compensation from State Trustees.
I hereby expressly release State Trustees from any liability, and indemnify State Trustees and its employees and representatives from any claim that may be made by me or my estate, or any beneficiary of my estate, in the exercise of its operation of the Registry, or on ceasing to operate the Registry.
Using the personal information I provide in data matching so that the identity of the person(s) requesting information in the manner set out in this clause can be confirmed.
Releasing information about the date of my Will and details of where my Will is held (Will record), subject to any requirements under law, only as follows:
to me, or to a person authorised in writing by me to access information on my Will record;
to a person or persons who furnish to State Trustees evidence that satisfies State Trustees that he/she/they or it is/are:
entitled to commence to act under or in respect of the will as:
Executor or Co-executor; or
applicant for a Grant of Letters of Administration with the will annexed;
a member of my next of kin who is a principal beneficiary under my Will or estate;
the legal personal representative of a person listed in paragraphs (a) and (b) above (inclusive); or
the legal practitioner or other authorised agent of a person listed in paragraphs (a)-(c) above (inclusive).
I consent to State Trustees:
Using the personal information I provide in data matching so that the identity of the person(s) requesting information in the manner set out in this clause can be confirmed.
Releasing information about the date of my Will and details of where my Will is held (Will record), subject to any requirements under law, only as follows:
to me, or to a person authorised in writing by me to access information on my Will record;
to a person or persons who furnish to State Trustees evidence that satisfies State Trustees that he/she/they or it is/are:
entitled to commence to act under or in respect of the will as:
Executor or Co-executor; or
applicant for a Grant of Letters of Administration with the will annexed;
a member of my next of kin who is a principal beneficiary under my Will or estate;
the legal personal representative of a person listed in paragraphs (a) and (b) above (inclusive); or
the legal practitioner or other authorised agent of a person listed in paragraphs (a)-(c) above (inclusive).
Registration Declaration for Powers of Attorney Information
I acknowledge and agree that:
My principal place of residence is in the Commonwealth of Australia.
The information including but not limited to the name(s) of my Attorney(s), Alternative Attorney(s), Supportive Attorney(s), Alternative Supportive Attorney(s), Agent(s), Alternative Agent(s), Enduring Guardian(s), Alternative Enduring Guardian(s), the date of my Power(s) of Attorney or Enduring Power(s) of Guardianship (Powers of Attorney) and details of where my Powers of Attorney is held (Powers of Attorney information) will be kept on the Registry for 120 years from the date of my birth, unless I ask in writing for them to be removed.
It is my responsibility to provide correct Power of Attorney information, to keep the Powers of Attorney information on the Registry up to date and notify State Trustees immediately if there are any changes to the information previously provided by me. State Trustees bears no responsibility or liability for any incorrect or out of date powers of attorney information provided by me.
I am responsible for informing the person(s) who may request information in the manner set out in clause 3 that State Trustees is holding my powers of attorney information. At no point will State Trustees take any active steps to locate or notify such person(s) that State Trustees is holding my powers of attorney information.
When accepting my Powers of Attorney information, State Trustees will not check or express any opinion about it.
State Trustees can cease to provide the Registry on 30 days’ notice provided to the last email or contact address provided by me.
I hereby expressly release State Trustees from any liability, and indemnify State Trustees and its employees and representatives from any claim that may be made by me or my representatives, in the exercise of its operation of the Registry, or on ceasing to operate the Registry.
The terms and conditions of State Trustees’ Privacy Policy apply to me and the persons I authorise to have access to my Powers of Attorney, and where I have provided State Trustees with personal information of any other individual, I have made or will make the individual aware of State Trustees’ Privacy Policy available at https://www.statetrustees.com.au/privacy-and-security/ and I, and/or my estate, will indemnity State Trustees for any loss or damage (including legal costs) arising by reason of my failing to provide such notification in the event that any such individual seeks or obtains compensation from State Trustees.
I consent to State Trustees:
Using the personal information I provide in data matching so that the identity of the person(s) request for information in the manner set out in this clause can be confirmed.
Releasing information about the date of my Power of Attorney and details of where my Power of Attorney is held (Power of Attorney record) at any time, subject to any requirements under law, only as follows:
to me, or to a person authorised in writing by me to access information on my Power of attorney record;
to a person or persons who furnish to State Trustees evidence that satisfies State Trustees that he/she/they are:
in the case of an Enduring Power of Attorney: an Attorney (whether original or alternative);
in the case of an Enduring Power of Attorney (Medical Treatment): the Agent (whether original or alternative);
in the case an Enduring Power of Guardianship: the Enduring Guardian (whether original or alternative);
in the case of an appointment of Supportive Attorney: the Supportive Attorney (whether original or alternative); or
the legal practitioner or other authorised agent of a person listed in paragraphs (a)-(d) above (inclusive).
Social terms
Social media terms of use
The State Trustees Social Media Terms of Use (Terms of Use) sets out the rights of State Trustees when engaging with the public through its various social media pages. Users of State Trustees’ social media pages should refrain from using, or engaging with the social media pages if they do not accept these Terms of Use.
State Trustees reserves the right to alter these Terms of Use without any advance notice and to close any of its social media pages, for any reason, without notice.
When contributing your views to State Trustees’ social media pages, please respect other users and ensure that any material you share complies with the Terms of Use of each social network provider (e.g. Facebook, Twitter, LinkedIn.)
Acceptable use and moderation
State Trustees moderates the social media pages it operates during regular business hours and will moderate any material that is:
State Trustees reserves the right to permanently remove unsuitable content from its social media pages, without informing the user, including those that violate our Terms of Use and accepts no liability for any loss or damage caused by, or in connection with, such removal.
State Trustees does not undertake to inform users when their comments and posts are moderated. Repeat offenders may be blocked from contributing to State Trustee social media pages without any warning. Where we deem it appropriate, such as if we believe that the content is personal or affects other users’ enjoyment, we may remove comments and take the discussion ‘offline’ or into a private channel.
Responding to your enquiries
State Trustees will endeavour to respond to social media posts requesting further information promptly during business hours. We will not post responses outside of business hours.
Social media services may occasionally be unavailable, and State Trustees accepts no responsibility for lack of response due to network downtime.
Social Media Disclaimer
While State Trustees endeavours to maintain the currency, accuracy and completeness of the information published on its social media pages, information is subject to change. State Trustees therefore does not guarantee the currency, accuracy or completeness of the information published on its social media pages and users should verify this immediately before use.
Comments, visuals, videos and other material posted by users on State Trustees’ social media pages do not necessarily reflect the opinions or ideals of State Trustees, its employees or affiliates. State Trustees accepts no liability whatsoever for the content shared by other users and disclaims all responsibility for any loss or damage which may arise from the information contained on its social media pages.
Third party information
Links to external websites are sometimes provided as a convenience to users and do not imply endorsement of the linked website, service or person by State Trustees. State Trustees is not responsible for the content or reliability of links or any loss or inconvenience arising from their use.
Contact
If you have specific enquiries, we encourage you to contact State Trustees on 1300 138 672.
Website terms
Website terms of use
Welcome to the website of State Trustees Limited (ACN 064 593 148) (ABN 68 064 593 148) (“we”, “us” or “State Trustees”).
State Trustees is an unlisted public company that is wholly owned by the State of Victoria. State Trustees is an Australian financial services licensee.
The legal and financial services shown on State Trustees’ site are offered by State Trustees or its wholly owned subsidiary, STL Financial Services Limited (ACN 070 863 900). Any reference to State Trustees includes, unless inconsistent with the context, reference to STL Financial Services Limited.
This site is for general information purposes only and is not legal or financial advice. You should always consult a professional adviser before taking action based on information presented on this site. To the extent permitted by law, State Trustees disclaims any liability for action or inaction based on the information provided on this site or any other site accessed through links on this site. This website is located on the web via the domain https://www.statetrustees.com.au and includes all files located on that domain (“this site”).
1 Agreement to these Website Conditions of Use
By accessing this site, you agree to be bound by these conditions of use (“Website Conditions of Use”). These Website Conditions of Use constitute a binding agreement between you and State Trustees and govern your use of this site.
1.1 Privacy Policy
As part of these Website Conditions of Use, your use of this site is also subject to our Privacy Policy which is incorporated by reference into these Website Conditions of Use.
1.2 Legal capacity to transact
If you are under 18 years of age, you cannot place orders through this site. By using this site you represent and warrant to State Trustees that you are over the age of 18 years. Should State Trustees suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from his/her parents or guardians.
2 Accessibility
State Trustees’ website aims to be accessible for all Victorians. Please refer to our Accessibility Statement for the more information.
We continue to review and improve the accessibility of this site. If you are experiencing any difficulties accessing our content, please contact us online or call 1300 138 672
3 Restrictions on use
3.1 Prohibited conduct
You agree not to:
Use any device, routine or software that interferes, or attempts to interfere, with the proper working of this site;
Engage in any action that requires, or may require, an unreasonable or excessively large load on our infrastructure;
Use this site to decipher passwords or security encryption codes, transmit any worms, viruses or Trojan horses, transfer or store illegal, threatening or obscene material or otherwise violate the security of any computer network;
Use this site to violate any applicable local, state, national or international law, to engage in any misleading or deceptive online marketing practices or for any fraudulent or malicious purposes;
Use any spider, robot or search/retrieval application or any screen scraping, data mining or similar data gathering device, process, program or means to access, retrieve or index any portion of this site;
Use this site by any automated means;
Use this site to transmit junk mail, spam or chain letters or pyramid schemes or engage in other flooding techniques or mass distribution of unsolicited email;
Access, retrieve or index any portion of this site for use in constructing or populating any database that is searchable online or for the purpose of soliciting or sharing reviews;
Interfere with the display of any advertisements appearing on or in connection with this site;
Reverse engineer, decompile, disassemble, adapt, modify, translate, frame or reformat any of the material contained on this site;
Reproduce, duplicate, copy or store any of the material appearing on this site other than for your own personal and non-commercial use;
Falsely imply that any other website is associated with this site;
Do anything that leads, or may lead, to a decrease in the value of State Trustees’ intellectual property rights on this site;
Use or exploit any of the material appearing on this site for, or in connection with, any business or enterprise (whether for profit or otherwise), including any business or enterprise that is in competition with this site;
Release to the public any news release, advertising material, promotional material or any other form of publicity or information relating to State Trustees without State Trustees’ prior written consent; or
Use this site to transmit any information or material that is, or may reasonably be considered to be:
Abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in any way;
Libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised;
Infringing upon or violating any copyright, trademark, patent or other intellectual property or proprietary right;
In breach of any duty of confidentiality by which you are bound, whether by way of a fiduciary or contractual relationship;
In breach of any person’s privacy or publicity rights;
A misrepresentation of facts, including the impersonation of any person or entity or a misrepresentation of an affiliation with any person or entity (including any sponsorship or endorsement);
In violation of any applicable law, statute, ordinance or regulation, or encouraging of others to do so;
Containing any political campaigning material, advertisements or solicitations; or
Likely to bring State Trustees or any of its staff into disrepute.
Abusive, threatening, harassing, harmful, obscene, indecent, lewd, inflammatory, violent, vulgar, profane, racially, ethnically or otherwise objectionable or offensive in any way;
Libellous, defamatory, pornographic, sexually explicit, unlawful or plagiarised;
Infringing upon or violating any copyright, trademark, patent or other intellectual property or proprietary right;
In breach of any duty of confidentiality by which you are bound, whether by way of a fiduciary or contractual relationship;
In breach of any person’s privacy or publicity rights;
A misrepresentation of facts, including the impersonation of any person or entity or a misrepresentation of an affiliation with any person or entity (including any sponsorship or endorsement);
In violation of any applicable law, statute, ordinance or regulation, or encouraging of others to do so;
Containing any political campaigning material, advertisements or solicitations; or
Likely to bring State Trustees or any of its staff into disrepute.
3.2 Violations of these Website Conditions of Use
Without limiting any other remedies available to State Trustees at law or in equity, State Trustees reserves the right to, without notice, temporarily or indefinitely suspend, or terminate, your access to this site or refuse to provide products or services to you if:
You breach any provision of these Website Conditions of Use;
State Trustees is unable to verify or authenticate any information that you provide to us; or
State Trustees believes that your actions may cause damage and/or legal liability to State Trustees, any of its customers or suppliers or any other person
3.3 Indemnity
You indemnify and hold harmless State Trustees and its officers, employees, agents, consultants, licensors, partners and affiliates from and against any losses, liabilities, costs, expenses or damages (including actual, special, indirect and consequential losses or damages of every kind and nature, including all legal fees on a solicitor-client basis) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):
Any material or information that you submit, post, transmit or otherwise make available through this site;
Your use of, or connection to, this site; or
Your negligence or misconduct, breach of these Website Conditions of Use or violation of any law or the rights of any person.
4 Orders
4.1 Order constitutes offer
By placing an order through this site, you make an irrevocable offer to us to purchase the products that you have selected pursuant to these Website Conditions of Use. Information contained on this site constitutes an invitation to treat only. No information on this site constitutes an offer by us to supply any products to you – however, State Trustees will endeavour to supply your selected products to you.
We will not commence processing any order made through this site unless and until:
Payment for the order has been received by us in full; and
The order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.
We reserve the right at our discretion to:
At any time prior to your order being accepted in accordance with these Website Conditions of Use, cancel all or part of your order; and
At any time
Refuse to provide products to you;
Terminate your access to this site; and/or
Remove or edit any content on this site.
4.2 Acceptance of orders
Acceptance of each order will take place if and when State Trustees:
In the case of physical items, sends the requested items to you, at the time at which the items are dispatched by State Trustees; or
In the case of digital items, either:
Sends the requested items to you, at the time at which the items are sent by State Trustees; or
Notifies you in writing that the requested items are available for download by you, at the time at which such notification is sent by State Trustees, and title to, and risk in, the items will pass from State Trustees to you at that time.
5 Prices
State Trustees reserves the right to change the prices for products displayed on this site at any time before you place an order.
5.1 GST
Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
6 Payment methods
Payment for orders placed through this site may be made by credit card processed online using a secure third-party payment gateway.
6.1 Third party payment gateways
State Trustees may use one or more third party payment gateways to facilitate secure online payment transactions. Payments made through such payment gateways are subject to the terms and conditions and privacy policy of the relevant third-party providers. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to such third-party payment gateway providers, other than information that is required in order to process your order and deliver your purchased items to you (e.g., your name, email address, phone number and State).
6.2 Credit and debit card payments
All major credit cards and debit cards are accepted. Please note that in some cases we may be unable to accept credit cards issued by banks outside of Australia. State Trustees does not charge additional transaction fees for paying by credit card.
6.3 Refunds and other remedies
Except as expressly provided otherwise in these Website Conditions of Use, all amounts paid through this site are non-refundable. Further information on the steps that State Trustees will take to remedy any breach of any non-excludable condition or warranty/guarantee is provided under the heading “Remedies limited” in these Website Conditions of Use below.
6.4 Security
While our third party payment gateway and website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorised manner by any person other than State Trustees.
State Trustees may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as State Trustees considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.
7 Intellectual property
7.1 Copyright
In these Website Conditions of Use, the term “Proprietary Content” means:
This site;
All of its content (including all of the text, graphics, designs, software, data, sound and video files and other information contained on this site, and the selection and arrangement thereof); and
All software, systems and other information owned or used by State Trustees in connection with the products offered through this site (whether hosted on the same server as this site or otherwise).
All Proprietary Content is the property of State Trustees or its licensors (as applicable) and is protected by Australian and international copyright laws. You must not reproduce, transmit, republish or prepare derivative works from any of the Proprietary Content, except as expressly authorised by these Website Conditions of Use or with the prior written consent of State Trustees or other copyright owner (as applicable).
You may download and print out content from this site only for your own personal and non-commercial use and provided that you do not remove or modify any copyright, trademark or other proprietary notices.
7.2 Trademarks
State Trustees’ logo and the phrases “State Trustees”, “Wills on Wheels”, “Web Wills Wow”, ”State Trustees trusted partner”, “Let’s talk”, “Connected”, “State Trustees your interests at heart”, “I Will week love it? Will it”, “Cherished things”, “Live on” and “Wholehearted Protection” are trademarks of State Trustees. The look and feel of this site (including all button icons, scripts, custom graphics and headers) are the trademarks, service marks and/or trade dress of State Trustees. These trademarks (and any other trademarks of State Trustees), service marks and trade dress may not be used, copied or imitated, in whole or in part, without the prior written consent of State Trustees.
7.3 Copyright claims
If you believe that our site contains any material that infringes upon any copyright that you hold or control, or that users are directed through a link on this site to a third party website that you believe is infringing upon any copyright that you hold or control, you may send a notification of such alleged infringement to us in writing. Such notification should identify the works that are allegedly being infringed upon and the allegedly infringing material and give particulars of the alleged infringement. In response to such a notification, we will give a written notice of a claim of copyright infringement to the provider of the allegedly infringing material.
If the provider of that material does not respond to us in writing denying the alleged infringement within 14 days after receipt of that notice, we will remove or block the allegedly infringing material as soon as is reasonably practicable. If the provider of that material responds to us in writing denying the alleged infringement, we will, as soon as is reasonably practicable, send a copy of that response to the original notifying party. If the original notifying party does not, within a further 14 days, file an action seeking a court order against the provider of the allegedly infringing material, we may restore any removed or blocked material at our discretion. If the original notifying party files such a legal action, we will remove or block the allegedly infringing material pending resolution of that legal action.
8 Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, STATE TRUSTEES AND ITS OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS, LICENSORS, PARTNERS AND AFFILIATES EXPRESSLY DISCLAIM ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE) IN RELATION TO THIS SITE AND ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THIS SITE, INCLUDING ANY IMPLIED WARRANTY/GUARANTEE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
This site is provided strictly on an “as is” basis. To the maximum extent permitted by law, State Trustees and its officers, employees, agents, consultants, licensors, partners and affiliates make no representation, warranty or guarantee as to the reliability, timeliness, quality, suitability, truth, availability, accuracy or completeness of this site or any of its content, and in particular do not represent, warrant or guarantee that:
Past performance of investment funds is an indication of future returns;
Neither the performance of any of the funds, nor the rate of return to investors;
The use of this site will be secure, timely, continuous, uninterrupted or error-free or operate in combination with any other hardware, software, system or data;
This site will meet your requirements or expectations;
Anything on this site, or on any third-party website referred or linked to on this site, is reliable, accurate, complete or up-to-date;
The quality of any products, information or other material purchased or obtained through this site will meet any particular requirements or expectations;
Errors or defects will be corrected; or
This site or the servers that make it available are free of viruses or other harmful components.
9 Limitation of liability
9.1 Exclusion of liability
To the maximum extent permitted by law, State Trustees and its officers, employees, agents, consultants, licensors, partners and affiliates exclude all liability to you or any other person for any loss, cost, expense, claim or damage (whether arising in contract, negligence, tort, equity, statute or otherwise, and for any loss, whether it be consequential, indirect, incidental, special, punitive, exemplary or otherwise, including any loss of profits, loss or corruption of data or loss of goodwill) arising directly or indirectly out of, or in connection with, these Website Conditions of Use or the use of this site by you or any other person.
9.2 Remedies limited
To the maximum extent permitted by law, State Trustees and its officers, employees, agents, consultants, licensors, partners and affiliates expressly limit their liability for breach of any non-excludable condition or warranty/guarantee implied by virtue of any relevant legislation to the following remedies (the choice of which is to be at State Trustees’ sole discretion):
Rectification of the goods provided; or
The supply of the services again.
9.3 Release
You agree that your use of this site is at your own discretion and risk. You agree to release State Trustees and its officers, employees, agents, consultants, licensors, partners and affiliates from any claim, demand or cause of action that you may have against any of them arising from these Website Conditions of Use or the use of this site by you or any other person. State Trustees may plead this release as a bar and complete defence to any claims or proceedings.
9.4 Force majeure
To the maximum extent permitted by law, and without limiting any other provision of these Website Conditions of Use, State Trustees excludes liability for any delay in performing any of its obligations under these Website Conditions of Use where such delay is caused by circumstances beyond the reasonable control of State Trustees, and State Trustees shall be entitled to a reasonable extension of time for the performance of such obligations.
10 General
10.1 Interpretation
In these Website Conditions of Use, the following rules of interpretation apply:
Headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Conditions of Use;
These Website Conditions of Use may not be construed adversely against State Trustees solely because State Trustees prepared them;
The singular includes the plural and vice-versa;
A reference to a “person” includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and
The meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.
10.2 Notifications
State Trustees may provide any notification for the purposes of these Website Conditions of Use by email.
10.3 Costs
Except as specifically provided in these Website Conditions of Use, each party must bear its own legal, accounting and other costs associated with these Website Conditions of Use.
10.4 Assignment
You may not assign, transfer or sub-contract any of your rights or obligations under these Website Conditions of Use without State Trustees’ prior written consent.
State Trustees may assign, transfer or sub-contract any of its rights or obligations under these Website Conditions of Use at any time without notice to you.
10.5 No waiver
Waiver of any power or right under these Website Conditions of Use must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by State Trustees to act with respect to a breach by you or others does not waive State Trustees’ right to act with respect to that breach or any subsequent or similar breaches.
10.6 Severability
The provisions of these Website Conditions of Use are severable and, if any provision of these Website Conditions of Use is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.
10.7 Variation
State Trustees reserves the right to amend these Website Conditions of Use and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued use of this site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this site or the products offered through this site.
You may only vary or amend these Website Conditions of Use by written agreement with State Trustees.
10.8 Governing law and jurisdiction
These Website Conditions of Use will be governed in all respects by the laws of Victoria. The information is prepared for residents of Australia and the legal information presented may not apply in your location. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and the courts of appeal from them.
Purchase Orders
State Trustees makes payments to suppliers for the purchase of goods and services using Purchase Orders.
A Purchase Order provides details about the goods or services including a description of the goods or service, the price per unit, the quantity, the GST payable and the delivery date.
State Trustees will notify the supplier of the Purchase Order Number and the period of time it will operate.
When a Purchase Order is used, suppliers are required to quote the Purchase Order Number on all invoices.
When State Trustees issues a Purchase Order, it will be issued either:
Under a specific contract (for example, a Master Services Agreement or Services Agreement) between State Trustees and the supplier, or
Under State Trustees’ General Conditions for the Provision of Goods; or
Under State Trustees’ General Conditions for the Provision of Services.
General Conditions for the Provision of Goods
1 Supply of Goods
The Supplier must supply the Goods to State Trustees in accordance with the Purchase Order and Specification and these Conditions.
The Supplier must deliver the Goods to the Delivery Point by the Time for Delivery. Delivery will not be taken to have occurred until delivery is acknowledged in writing by State Trustees.
State Trustees may vary, suspend or withdraw an order on giving the Supplier reasonable notice.
2 Acceptance or rejection of goods
The Goods must conform to the Specification and any sample provided. If in State Trustees’ reasonable opinion, the Goods do not conform, State Trustees may, without limitation to any rights State Trustees may otherwise have, reject the Goods by written notice giving reasons.
The Supplier must at its cost collect and remove any rejected Goods as soon as practicable, unless State Trustees elects to return the Goods at the Supplier’s expense.
State Trustees’ acceptance or rejection of the Goods does not limit its rights under the Agreement, the Australian Consumer Law or otherwise.
3 Invoicing and payment
The Unit Price is fixed and includes all packaging, transport, insurance, loading, unloading and storage costs and any other costs incurred by the Supplier.
The Supplier must submit to State Trustees a tax invoice for the Purchase Price following the supply of the Goods containing the information necessary to be a tax invoice for the purposes of the GST Act together with such other information as State Trustees may reasonably require. The tax invoice must be sent to the address specified in the Purchase Order.
State Trustees will pay the invoiced amount within 30 days of receipt of an accurate invoice. If State Trustees disputes the invoiced amount it must pay the undisputed amount (if any) and notify the Supplier of the amount in dispute. The parties will endeavour to resolve the dispute promptly and in good faith in accordance with clause 14.
Payment is not to be taken as evidence that the Goods have been supplied in accordance with the Agreement but must be taken only as payment on account.
4 Title and risk
Title in the Goods will pass to State Trustees upon payment for the Goods. Risk in the Goods will pass to State Trustees when the Goods are delivered to the Delivery Point and State Trustees accepts the Goods in accordance with clause 2.
5 Warranties
The Supplier warrants to State Trustees that:
(Title) it has the right to sell and transfer title and property in the Goods to State Trustees and State Trustees will receive the Goods free from all encumbrances;
(Capacity) it has the power to enter into and perform its obligations under the Agreement and that it has all necessary licences, permits and consents to enter into and comply with its obligations under the Agreement;
(IP) it is entitled to use and deal with any Intellectual Property Rights which it may use in connection with the Goods;
(Conflict) it and its Personnel do not hold any office or possess any property, are not engaged in any business or activity and do not have any obligations whereby duties or interests are or might reasonably be created in conflict with or might reasonably appear to be created in conflict with its obligations under the Agreement; and
(Goods) the Goods:
Are new and fit for the purpose stated in the Specification (or, if no purpose is stated, the purpose for which the Goods would ordinarily be used);
Conform in all respects with the Specification;
Are free from defects (including defects in installation); and
Are of merchantable quality and comply with all Laws
Further, the Supplier must obtain for State Trustees, where provided for in the Specification, the benefit of any manufacturer’s warranties.
6 Indemnity
The Supplier indemnifies State Trustees and each of its Personnel against any Loss that State Trustees may suffer as a result of:
Any breach of the Agreement by the Supplier, including a breach of warranty or a breach in respect of which State Trustees exercises an express right to terminate the Agreement; or
Any negligent act or omission or wilful misconduct of the Supplier or its Personnel, except to the extent that the Loss was caused or contributed to by the negligence or contractual breach of State Trustee or its Personnel.
7 Intellectual Property Rights
The Supplier grants State Trustees a non-exclusive, perpetual, royalty-free transferable licence to use any Intellectual Property Rights in relation to any Goods supplied to the extent necessary to allow State Trustees full use and enjoyment of those Goods. The Supplier must, on State Trustees’ request, do all things necessary to give full effect to such rights.
8 Insurance
The Supplier must maintain insurance cover at all relevant times for the greater of $5 million or an amount sufficient to cover any loss or costs for which the Supplier is liable in connection with the supply of the Goods, including product liability insurance to the value of the Purchase Order and, if applicable, public liability insurance. Product liability insurance must match any warranty period or 3 years after acceptance of the Goods, whichever is the greater.
On request, the Supplier must provide State Trustees with evidence of insurance currency.
9 Confidentiality and privacy
The Supplier and its Personnel must not use, disclose or otherwise make available any Confidential Information to any other person without State Trustees’ consent.
The Supplier will promptly return or destroy (at State Trustees’ election) all Confidential Information and materials containing Personal Information on request or on termination or expiry of this Agreement.
The Supplier consents to State Trustees’ publishing or otherwise making available information relating to the Supplier (and the provision of the Goods) as may be required by Laws.
The Supplier acknowledges that it is bound by the Privacy Principles with respect to any act in connection with provision of the Goods in the same way as State Trustees would be bound had the relevant act been done by State Trustees.
The Supplier will promptly inform State Trustees of, and cooperate in resolving, any actual or potential privacy-related breach or complaint.
10 Access
When on State Trustees’ premises of, the Supplier must use reasonable endeavours to protect people and property, prevent nuisance, act safely and lawfully and comply with State Trustees’ safety standards, directions and policies (as notified).
11 Sub-contracting
The Supplier must not sub-contract any obligation in relation to the supply of the Goods without the prior written consent of State Trustees (which may be given or withheld in its absolute discretion).
The Supplier will not, as a result of any sub-contracting arrangement, be relieved from the performance of any obligation under the Agreement and will be liable for all acts and omissions of a sub-contractor as though they were the actions of the Supplier itself.
12 Compliance with Laws
The Supplier must, in performing its obligations under the Agreement, comply with all applicable Laws.
The parties agree that the consumer guarantees provided under Division 1 of Part 3-2 of the Australian Consumer Law will form part of the Agreement as if State Trustees were a consumer within the meaning of that law.
13 GST
Terms used in this clause have the same meanings given to them in the GST Act.
Unless expressly stated, all prices or other sums payable or consideration to be provided under or in accordance with the Agreement are exclusive of GST.
If GST is imposed on any supply made under or in accordance with the Agreement, State Trustees must pay the Supplier an amount equal to the GST payable for the taxable supply subject to receiving a valid tax invoice at or before the time of payment. Payment of the GST amount will be made at the same time as payment for the taxable supply is required to be made.
14 Dispute Resolution
The parties must co-operate in good faith to resolve any dispute in connection with the Agreement.
If the parties cannot resolve a dispute, it must be dealt with as follows:
A party asserting a dispute must notify the other party in writing, with details (Notice of Dispute);
If the dispute is not resolved within 14 days (or other agreed period), the parties must refer it to mediation by the Australian Disputes Centre (ADC) in accordance with ADC Mediation Guidelines; and
If there is no resolution of the matter, then either party may commence legal proceedings.
Despite any dispute, the Supplier will (unless otherwise requested in writing by State Trustees) continue to provide the Goods.
This clause does not preclude either party from commencing legal proceedings for urgent interlocutory relief.
15 Termination
The Agreement may be terminated by either party without cause on not less than 30 days’ written notice to the other party. No penalty will apply if the Agreement is terminated under this clause.
The Agreement may be terminated by State Trustees immediately by written notice:
If the Supplier commits a material breach and does not remedy it within 5 business days of written notice;
If the Supplier assigns or sub-contracts the whole or part of this Agreement or there is a material change in the direct or indirect beneficial ownership or control of the Supplier, without the prior written consent of State Trustees; or
If the Supplier becomes insolvent or if State Trustees reasonably suspects it is.
The Supplier will be entitled to payment for the Goods provided only up to the date of termination. State Trustees may withhold any payments for Goods not supplied at the time of termination.
Nothing in this clause limits:
Any cause of action for breach of the Agreement or otherwise which accrued to State Trustees prior to any termination; or
Any other rights and remedies available to State Trustees.
16 General
The Agreement is governed by and is to be construed in accordance with the Laws. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria and any courts with jurisdiction to hear appeals from those courts and waives any right to object to any proceedings being brought in those courts.
Time is of the essence in relation to the supply of the Goods.
The Agreement constitutes the entire agreement between the parties regarding its subject matter. Where the Supplier also provides services to State Trustees, these Conditions and the services conditions both apply, save that the services conditions prevail to the extent of any inconsistency.
The Agreement may not be varied except in writing and signed by each party.
17 Interpretation
a. In these Conditions, unless the context otherwise requires:
Agreement means the agreement for the supply of the Goods of which these Conditions, the Specification and the Purchase Order form part.
Conditions means these General Conditions for the Supply of Goods.
Confidential Information means any technical, commercial, financial or other information of, or in any way related to, State Trustees, which is designated confidential or ought reasonably be considered confidential, which is disclosed, made available, or communicated to the Supplier, but excludes information:
Which is in or which subsequently enters the public domain other than as a result of a breach of these Conditions;
Which the Supplier can demonstrate was in its possession prior to the date of the Agreement;
Which the Supplier can demonstrate was independently developed by it; or
Which is lawfully obtained by the Supplier from another person entitled to disclose such information.
Delivery Point means the location(s) to which the Goods are to be delivered, as specified in the Purchase Order or as otherwise advised by State Trustees.
Goods means the goods (or any of them) specified in the Purchase Order.
GST Act means the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Intellectual Property Rights includes all present and future copyright and neighbouring rights, all proprietary rights in relation to inventions (including patents), registered and unregistered trade marks, confidential information (including trade secrets and know-how), registered designs, circuit layouts, and all other proprietary rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.
Laws means any applicable statute, regulation, by-law, ordinance or subordinate legislation in force from time to time in Australia, whether made by a State, Territory, the Commonwealth or a local government, and includes the common law as applicable from time to time.
Loss means loss, liability, claim, costs or expenses (including legal expenses) actual or contingent.
Personal Information has the meaning set out in the Privacy Act 1988 (Cth), and includes the fact that a person may be a represented person under the Guardianship and Administration Act 1986.
Personnel means a party’s officers, employees, contractors, agents and/or other representatives.
Privacy Principles means the Australian, information and health privacy principles, set out in the Privacy Act 1988 (Cth), the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), respectively.
Purchase Order means any form of order or acceptance from State Trustees for the supply of the Goods which incorporates these Conditions, or to which they are stated to apply.
Purchase Price means the sum ascertained by multiplying the Unit Price for the applicable Goods by the number of units delivered.
Specification means the specifications to which the Goods must comply, as set out in the Purchase Order, advised by State Trustees or as otherwise incorporated in the Agreement.
Supplier means the entity supplying the Goods under these Conditions.
Time for Delivery means the date and, where relevant, the time specified in the Purchase Order (or such other date or time as may be agreed in writing) by or on which delivery of the Goods must be effected by the Supplier.
Unit Price means the price per item of each of the Goods, as specified in the Purchase Order.
General Conditions for the Provision of Services
1 Provision of Services
The Supplier must provide the Services to State Trustees in accordance with the Agreement including these Conditions, and must:
Complete the Services by the Completion Date (if any) and any other dates for delivery specified in the Service Schedule or Purchase Order and in accordance with all relevant policies and procedures of State Trustees as updated from time to time;
Provide the Services in accordance with the Service Schedule and in a proper, timely and efficient manner using the standard of care, skill, diligence, prudence and foresight that would reasonably be expected from a prudent, expert and experienced provider of services that are similar to the Services;
Ensure the highest quality of work and the delivery of the Services with the utmost efficiency;
Act in good faith and in the best interests of State Trustees; and
Provide any and all equipment necessary for the performance of the Services.
State Trustees may vary, suspend or withdraw an order on giving the Supplier reasonable notice.
2 Price for the Services
The Rates or Fees applicable to the Services are set out in the Purchase Order or Service Schedule, and are fixed. No additional charges or fees are payable by State Trustees to the Supplier unless agreed in writing.
3 Invoicing and payment
The Supplier must submit to State Trustees a tax invoice in respect of the Services once they are completed, or at such other time or times as agreed by the parties. The tax invoice must contain the information necessary for the purposes of the GST Act together with such other information as State Trustees may reasonably require, and be sent to the address specified in the Purchase Order.
State Trustees will pay the invoiced amount within 30 days of receipt of an accurate invoice. If State Trustees disputes the invoiced amount it must pay the undisputed amount (if any) and notify the Supplier of the amount in dispute. The parties will endeavour to resolve the dispute promptly and in good faith in accordance with clause 14.
Payment is not to be taken as evidence that the Services have been supplied in accordance with the Agreement but must be taken only as payment on account.
4 Failure to perform
Without limiting any other available remedy, if the Supplier fails to provide any of the Services in accordance with the Agreement, State Trustees will not be required to pay for those Services (until they are provided correctly) and may require the Supplier to remedy any default or re-perform the Services within the time specified in a notice (which must be reasonable having regard to the nature of the Services).
If the default referred to in clause 4(a) is not capable of being remedied or the Services are not capable of being re-performed, or the Supplier fails within the time specified to remedy the default or re-perform the Services, State Trustees may, without limiting any other available remedy, either have the Services remedied or re-performed by a third party or do so itself. In either case, the Supplier must pay the reasonable costs incurred by State Trustees in doing so (beyond the costs State Trustees would have paid to the Supplier for satisfactory performance of the Services).
5 Warranties
(Purpose) where State Trustees has, either expressly or by implication, made known to the Supplier any particular purpose for which the Services are required, the Services will be performed in such a way as to achieve that result;
(Capacity) it has the power to enter into and perform its obligations under the Agreement, and that it has all necessary licences, permits and consents to enter into and comply with its obligations under the Agreement; and
(Conflict) it and its Personnel do not hold any office or possess any property, are not engaged in any business or activity and do not have any obligations whereby duties or interests are or might reasonably be created in conflict with or might reasonably appear to be created in conflict with its obligations under the Agreement.
6 Indemnity
The Supplier indemnifies State Trustees and each of its Personnel against any Loss that State Trustees may suffer as a result of:
Any breach of the Agreement by the Supplier, including a breach of warranty or a breach in respect of which State Trustees exercises an express right to terminate the Agreement; or
Any negligent act or omission or wilful misconduct of the Supplier or its Personnel, except to the extent that the Loss was caused or contributed to by the negligence or contractual breach of State Trustees or its Personnel.
7 Intellectual Property Rights
The Supplier warrants to State Trustees that it is entitled to use and deal with any Intellectual Property Rights which may be used by it in connection with the provision of the Services.
The ownership of any Contract Intellectual Property shall vest in State Trustees upon the time of its creation.
All Pre-Existing Intellectual Property used by the Supplier in connection with the provision of Services or the creation of Contract Intellectual Property remains the property of the Supplier or its licensors.
The Supplier hereby irrevocably and unconditionally grants to State Trustees, free of additional charge, a non-exclusive, worldwide licence to use, adapt, reproduce and distribute any Pre-Existing Intellectual Property to the extent that:
It forms part of or is integral to any Contract Intellectual Property or works or other items created by the Supplier in connection with the provision of Services or the creation of Contract Intellectual Property; and
Such licence is necessary for State Trustees or its users to use the Contract Intellectual Property or works or other created items, or otherwise exercise the benefits of the Services.
The ownership of Data, including any Intellectual Property Rights, shall vest in State Trustees upon the time of its creation, unless otherwise agreed.
The Supplier warrants that it has or will procure a written consent from all necessary authors to State Trustees exercising its rights in the Data or Contract Intellectual Property in a manner that, but for the consent, would otherwise infringe the moral rights of those individuals.
8 Insurance
The Supplier must maintain insurance cover at all relevant times for the greater of $5 million or an amount sufficient to cover any loss or costs for which the Supplier is liable in connection with the provision of the Services including professional indemnity and, if applicable, public and product liability insurance.
On request, the Supplier must provide State Trustees with evidence insurance currency.
9 Confidentiality and privacy
The Supplier and its Personnel must not use, disclose or otherwise make available any Confidential Information to any other person without State Trustees’ consent.
The Supplier will promptly return or destroy (at State Trustees’ election) all Confidential Information and materials containing Personal Information on request or on termination or expiry of this Agreement.
The Supplier consents to State Trustees’ publishing or otherwise making available information relating to the Supplier (and the provision of the Services) as may be required by Laws.
The Supplier acknowledges that it is bound by the Privacy Principles with respect to any act in connection with provision of the Services in the same way as State Trustees would be bound had the relevant act been done by State Trustees.
The Supplier will promptly inform State Trustees of, and cooperate in resolving, any actual or potential privacy-related breach or complaint.
10 Access
When on State Trustees’ premises, the Supplier must and must ensure that its Personnel must use reasonable endeavours to protect people and property, prevent nuisance, act safely and lawfully and comply with State Trustees’ safety standards, directions and policies (as notified to the Supplier).
11 Sub-contracting
The Supplier must not sub-contract any obligation in relation to the Services without the prior written consent of State Trustees (which may be given or withheld in its absolute discretion).
The Supplier will not, as a result of any sub-contracting arrangement, be relieved from the performance of any obligation under the Agreement and will be liable for all acts and omissions of a sub-contractor as though they were the actions of the Supplier itself.
12 Compliance with Laws and Policies
The Supplier must, in performing its obligations under the Agreement, comply with all applicable Laws.
The parties agree that the consumer guarantees provided under Division 1 of Part 3-2 of the Australian Consumer Law will form part of the Agreement as if State Trustees were a consumer within the meaning of that law.
The Supplier must, and must procure that its Personnel must, comply with all State Trustees policies provided by the relevant State Trustees representative, including but not limited to:
Code of Conduct;
Occupational Health and Safety Policy;
IT Security Policy.
The Supplier must, and must procure that its Personnel must, comply with the reasonable directions of the State Trustees representative.
13 GST
Terms used in this clause have the same meanings given to them in the GST Act.
Unless expressly stated, all prices or other sums payable or consideration to be provided under or in accordance with the Agreement are exclusive of GST.
If GST is imposed on any supply made under or in accordance with the Agreement, State Trustees must pay the Supplier an amount equal to the GST payable for the taxable supply subject to receiving a valid tax invoice at or before the time of payment. Payment of the GST amount will be made at the same time as payment for the taxable supply is required to be made.
14 Dispute Resolution
The parties must co-operate in good faith to resolve any dispute in connection with the Agreement.
If the parties cannot resolve a dispute, it must be dealt with as follows:
A party asserting a dispute must notify the other party in writing, with details (Notice of Dispute);
If the dispute is not resolved within 14 days (or other agreed period), the parties must refer it to mediation by the Australian Disputes Centre (ADC) in accordance with ADC Mediation Guidelines; and
If there is no resolution of the matter, then either party may commence legal proceedings.
Despite any dispute, the Supplier will (unless otherwise requested in writing by State Trustees) continue to provide the Services.
This clause does not preclude either party from commencing legal proceedings for urgent interlocutory relief.
15 Termination
The Agreement may be terminated by either party without cause on not less than 30 days’ written notice to the other party. No penalty will apply if the Agreement is terminated under this clause.
The Agreement may be terminated by State Trustees immediately by written notice :
If the Supplier commits a material breach and does not remedy it within 5 business days of written notice;
If the Supplier assigns or sub-contracts the whole or part of this Agreement or there is a material change in the direct or indirect beneficial ownership or control of the Supplier without the prior written consent of State Trustees; or
If the Supplier becomes insolvent or if State Trustees reasonably suspects that it is.
The Supplier will be entitled to payment for the Services provided only up to the date of termination. State Trustees may withhold any payments for Services not supplied at the time of termination.
Nothing in this clause limits:
Any cause of action for breach of the Agreement or otherwise which accrued to State Trustees prior to any termination; or
Any other rights and remedies available to State Trustees.
16 General
The Agreement is governed by and is to be construed in accordance with the Laws. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Victoria and any courts with jurisdiction to hear appeals from those courts and waives any right to object to any proceedings being brought in those courts.
Time is of the essence in relation to the provision of the Services.
The Agreement constitutes the entire agreement between the parties regarding its subject matter. Where the Supplier also provides goods to State Trustees, these Conditions and the goods conditions both apply, save that these Conditions prevail to the extent of the inconsistency.
The Agreement may not be varied except in writing and signed by each party.
17 Interpretation
In these Conditions, unless the context otherwise requires:
Agreement means the agreement for the provision of the Services of which these Conditions, the Purchase Order and the Service Schedule (if any) form part.
Code of Conduct means State Trustees’ Code of Conduct, as amended from time to time.
Completion Date means the date (if any) set out in the Service Schedule by which provision of the Services must be effected by the Supplier.
Conditions means these General Conditions for the Provision of Services.
Confidential Information means any technical, commercial, financial or other information of, about or in any way related to, State Trustees, which is designated as confidential or which ought reasonably be considered confidential, which is disclosed, made available or communicated to the Supplier, but excludes information:
Which is in or which subsequently enters the public domain other than as a result of a breach of these Conditions;
Which the Supplier can demonstrate was in its possession prior to the date of the Agreement;
Which the Supplier can demonstrate was independently developed by it; or
Which is lawfully obtained by the Supplier from another person entitled to disclose such information.
Contract Intellectual Property means any and all Intellectual Property Rights incorporated or comprised in any materials created by or on behalf of the Supplier in the course of providing the Services, except any Intellectual Property Rights in Data.
Data means any information, data or datasets created by or on behalf of the Supplier in the course of providing the Services.
Fees means a fixed fee payable to the Supplier for the provision of the Services.
GST Act means the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Intellectual Property Rights includes all present and future copyright and neighbouring rights, all proprietary rights in relation to inventions (including patents), registered and unregistered trade marks, confidential information (including trade secrets and know how), registered designs, circuit layouts, and all other proprietary rights resulting from intellectual activity in the industrial, scientific, literary or artistic fields.
Laws means any applicable statute, regulation, by-law, ordinance or subordinate legislation in force from time to time in Australia, whether made by a State, Territory, the Commonwealth or a local government, and includes the common law as applicable from time to time.
Loss means loss, liability, claim, costs or expenses (including legal expenses) actual or contingent.
Personal Information has the meaning set out in the Privacy Act 1988 (Cth), and includes the fact that a person may be a represented person under the Guardianship and Administration Act 1986. Personnel means a party’s officers, employees, contractors, agents and/or other representatives.
Pre-Existing Intellectual Property means any and all Intellectual Property Rights in any works, items or systems which are the property of the Supplier and which existed in substantially the same form and with substantially the same contents prior to the commencement of the provision of the Services.
Privacy Principles means the Australian, information and health privacy principles, set out in the Privacy Act 1988 (Cth), the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic), respectively.
Purchase Order means any form of order or acceptance from State Trustees for the supply of the Services which incorporates these Conditions or to which they are stated to apply.
Rates means the rates (whether charged on an hourly, daily, weekly or other time-related basis) payable to the Supplier for the provision of the Services.
Service Schedule means any form of order or acknowledgment from State Trustees for the provision of the Services which incorporates these Conditions.
Services means the services (or any of them) specified in the Service Schedule.
Supplier means the entity supplying the Services under these Conditions.
Family and friends
Terms and Conditions – Friends and Family Voucher for 20% off Will and Power of Attorney Appointments
20% off appointments for preparation of Wills, Powers of Attorney and Medical Treatment Decision Maker Authority documents.
Expiry
Discount vouchers are valid for one year from the date of issue. State Trustees Limited reserves the right to amend or withdraw the offer at any time and without notice.
Eligibility
Victorian Residents over 18 years of age.
Documents must be completed within 30 days from your appointment.
Fees
The standard fee for a single document is normally $330. This is reduced to $264 with the offer. Further discounts are also applied if you:
You nominate State Trustees as your executor or;
Activate your Financial Power of Attorney with State Trustees or;
You’re a concession or seniors card holder⁷
Fees are subject to change without prior notice.
Cannot be used in conjunction with any other offer and is not transferable or redeemable for cash or credit.
The offer does not apply to Additional Services such as Off-site travel.
Appointment fees for one document per person are based on 1 hour appointments.
*Concession eligibility includes holders of a valid and current: Commonwealth Seniors Health Card, Centrelink Health Care Card, Centrelink Pensioner Concession Card, Veterans’ Affairs Pensioner Concession Card, Veterans’ Affairs Gold Card for all conditions.
2026Keep Cup offer
2026 Keep Cup Offer- Terms and Conditions
Offer
Receive a free keep cup when you book and attend a Wills or Powers of Attorney appointment that takes place during January or February 2026.
The promotion runs from 12:00 am (AEST) 4thDecember 2025 to 11:59 pm (AEDT) 31 December2025. Bookings made during this period for appointments attended in January or February 2026 will qualify for the offer.
How to redeem
Book a single or couples appointment scheduled for any date in January or February 2026.
Attend your appointment as booked.
Receive your free keep cup after attending your appointment.
Eligibility
Open to Victorian residents aged 18 years and over. To qualify, you must:
Book your appointment at the Melbourne CBD or Footscray location between 4th December and 31 December 2025, and
Attend your appointment during January or February 2026.
Fees
The standard fee for a single document appointment is $330 (based on a one-hour session).
Couples are booked for two appointments (two hours in total).
Exclusions
The offer excludes virtual appointments and Dandenong appointments
The offer is not valid for appointments that are rescheduled to a date after 28 February 2026, even if the booking was originally made during the promotional period.
Rebooked or rescheduled appointments made outside the promotional period will not be eligible.
Additional Information
Keep cup only available while stocks last.
The offer is non-transferable and cannot be exchanged for cash or other products.
State Trustees is committed to ensuring our website information is accessible to all Victorians.
On this page:
Why accessibility is important
Everyone has the right to information and services that are easily accessible and inclusive to all. State Trustees is committed to ensuring our website information is accessible to all Victorians and we understand that this involves ongoing consultation and improvement.
How we have made our website more accessible
To demonstrate our commitment, we sought expert accessibility testing and remediation by Mainstay Digital. Based on this evaluation, the content tested on the State Trustees site aims to achieve a web accessibility compliance level of Web Content Accessibility Guidelines (WCAG) 2.1 of the World Wide Web Consortium (W3C) and incorporates relevant WCAG A and AA requirements in accordance with the recommendations of the Australian Human Rights Commission.
Writing style and structure
Our website is designed with clear, inclusive language and a user-friendly structure to ensure information is accessible to all, including people using assistive technologies.
Screen readers and assistive technologies
We’ve designed our website to be clear and easy to understand, using inclusive language throughout. Our content is structured to ensure:
Browsers and devices
The website works with modern browsers and automatically adjusts for optimal viewing on mobiles, tablets, and computers, offering a fully responsive experience.
Text resizing
To resize text:
Zoom in: Press Control (or Command on Mac) + +
Zoom out: Press Control (or Command on Mac) + –
Contrast and colours
We’ve tested color contrasts to ensure they’re accessible for users with vision impairments, adhering to WCAG 2.1 standards.
Contact us
We continue to review and improve the accessibility of this site. If you are experiencing any difficulties accessing our content, please contact us online or call 1300 138 672
20% off Online Wills and appointments – Terms and Conditions The discount starts at 12am Australian Eastern Standard Time (AEST) 16 Jan 2024 and ends 11.59pm AEST 31 March 2024.
Will and Power of Attorney Writing Appointment
The 20% discount on Will and Power of Attorney Writing Appointments is only open to ATO staff living in Victoria who are 18 years or over.
You must enter the coupon code” atostaff20” when booking your appointment online or purchasing your Online Will. Discount cannot be used in conjunction with any other offer.
Fee summary including 20% discount
¹ Your Online Will must be completed in 90 days from account creation.
⁵ An Enduring Power of Attorney for financial matters allows you to appoint an organisation (such as State Trustees) or person to look after your financial and property affairs, including any legal matters that relate to these. An enduring power of attorney for personal matters allows you to appoint someone who can make personal decisions about your personal and lifestyle matters. Note that you can only nominate an individual for this type of appointment and it can’t be an organisation.
⁶ A medical treatment decision maker is when you choose someone who can make medical decisions about your health and medical treatment where due to your injury or illness, you can no longer make such decisions.
*We handle all personal information we collect, hold, use and share in line with state and federal privacy law. We generally collect information to help us provide services, confirm your identity and to let you know about services and products we think you might be interested in. You can read our Privacy Policy here.
All fees include the goods and services tax (GST). Depending on your situation, we may apply extra fees and charges. Our rates and types of commissions, fees and charges change from time to time. Please visit our Guide to Fees and Charges for current information on our fees and charges.
Latrobe Regional Hospital
Staff discount
20% off Online Wills and appointments – Terms and Conditions The discount starts at 12am Australian Eastern Standard Time (AEST) 16 Jan 2024 and ends 11.59pm AEST 31 July 2025
Will and Power of Attorney Writing Appointment
The 20% discount on Will and Power of Attorney Writing Appointments is only open to Latrobe Regional Hospital staff living in Victoria who are 18 years or over.
You must enter the coupon code” lrhstaff20” when booking your appointment online or purchasing your Online Will. Discount cannot be used in conjunction with any other offer.
Fee summary including 20% discount
¹ Your Online Will must be completed in 90 days from account creation.
⁵ An Enduring Power of Attorney for financial matters allows you to appoint an organisation (such as State Trustees) or person to look after your financial and property affairs, including any legal matters that relate to these. An enduring power of attorney for personal matters allows you to appoint someone who can make personal decisions about your personal and lifestyle matters. Note that you can only nominate an individual for this type of appointment and it can’t be an organisation.
⁶ A medical treatment decision maker is when you choose someone who can make medical decisions about your health and medical treatment where due to your injury or illness, you can no longer make such decisions.
*We handle all personal information we collect, hold, use and share in line with state and federal privacy law. We generally collect information to help us provide services, confirm your identity and to let you know about services and products we think you might be interested in. You can read our Privacy Policy here.
All fees include the goods and services tax (GST). Depending on your situation, we may apply extra fees and charges. Our rates and types of commissions, fees and charges change from time to time. Please visit our Guide to Fees and Charges for current information on our fees and charges.
A will is a legal document that helps ensure your assets are protected and distributed according to your wishes. One of the many things you need to know before you make a will is what can you give away, or bequest, in your will.
You can only give away assets (i.e. real estate and personal property) that you own. If you do not gift an asset, it will form part of your residuary estate. Your residuary estate is what is left of your property and possessions after funeral and administration expenses, debts and other liabilities have been paid and specific gifts have been distributed.
You can gift
The whole property – if you are the sole owner of a property
The portion or percentage of the property owned by you – if you own property as ‘tenants in common’
Other items that you can gift include:
Personal jewellery;
Motor vehicles;
Artwork;
Household possessions e.g. furniture;
Family heirlooms; and
Money in your bank account.
It might also be helpful for you to jot down an approximate value of each asset and whether there is a mortgage or loan.
If you have an outstanding mortgage when you die, the mortgage generally still needs to be paid by your estate. However, this is dependent on a number of factors including: the loan contract, the type of property ownership, the terms of your mortgage insurance (if any) or the terms of your will.
The executor of your estate is required to settle all of your outstanding debts and expenses (including funeral expenses) out of the assets of your estate.
Avoiding conflicts
Leaving gifts in your willis something to carefully consider. You can leave your assets to any individual or organisation of your choice, however it is important to adequately provide for your family and dependents to avoid conflicts after your death.
You can avoid potential conflicts about who is to receive gifts after your death by speaking with your loved ones ahead of time about your wishes and reasons for leaving gifts to specific people.
If you are planning to write your will, we can help. State Trustees writes more wills that any other organisation in Victoria. Speak with one of our expert will writers today.
Remember when your parents used to say that you were growing up too fast? And you thought, it’s not fast enough!
The thing about growing up is that before you know it, you get swamped with mortgages, insurances, paying taxes, superannuation and wedding planning.
At State Trustees, we’ve made it easy to take care of one of the most important things you’ll ever have: your legacy.
What’s your legacy?
In simple terms it is the story of your life and the lasting impression you might leave. Writing a will is your final message and allows you to have a say in how your affairs are managed when the time comes. It’s not always about the money and you might not want to think about it right now, but it’s part of getting older and worth sorting out. Eventually, you’ll be glad you did.
Here are five reasons to get a will today:
1. You are travelling.
It is a sad truth that each year almost 1000 Australians die whilst travelling overseas*, usually through an accident or from illness. Don’t become a statistic, get things sorted by writing a will and preparing your powers of attorney as part of your travel preparations.
2. You are a member of the military.
Military service can be high risk especially during active service. Anyone of entering the military should make a will and prepare powers of attorney documents.
3. You have an inheritance.
If you have just received an inheritance, then you should have a will that details how to deal with the inheritance after your death.
4. You own an animal.
It is not uncommon for people to include plans for their pets in their wills. If the unthinkable were to happen and you died unexpectedly, what would happen to your beloved pet?
5. You are active on social media.
Without instructions from you in your will, your family and/or friends won’t know what to do with any photos or documents stored on your social media account or how to manage your social media account in the event of your death.
You don’t want to be a statistic, right? Making a will is something everyone over 18 should do but many people don’t get around to it. Most Australians under 50 don’t have a will. Buck the trend, write a will and update it whenever you experience a major life change like starting a family, buying a home or getting married.
Call us today on 03 9667 6444 for a confidential, obligation-free discussion about your circumstances. In addition to our face-to-face will writing services, you can complete your will online in as little as 30 minutes for just $69.
Life is unpredictable. So, it’s important that we plan for the unexpected – especially when our children depend on us. With some careful planning, and a will, you can ensure that your children have the support they need if anything happens to you.
Dying without a will – what are the risks?
‘Intestate’ is a word used to describe dying without a valid will. If you die intestate, all your assets and belongings will be given out according to intestacy laws. If you have a partner, these intestacy laws will typically treat that partner as the first person with rights to your assets and belongings (also known as your ‘estate’). But everyone’s situation is different, and these laws might not be exactly how you want your estate handled – including what goes to your children.
Your will and choosing a guardian
For many parents, the biggest concern is making sure that their children have a guardian if they die unexpectedly. Writing a will is your chance to say who you want that guardian to be.
Your choice of guardian for your children might be important to you because of considerations like lifestyle, morale or religious values. Or it could be that you want your children taken care of by someone close to you and your children. You can check out our Child Guardianship Checklist for a closer look at the details that might matter to you when choosing a guardian.
It’s important to understand that your choice of a guardian in your will is not enforceable by law. So, it’s extremely important that you talk with your guardian and obtain their consent. It’s also a good idea to talk about what you expect if they do become responsible for your kids. Although not usually included in your will, you can document them separately, nonetheless.
How a will helps secure your child’s financial future
A will is also an opportunity to make sure your children are looked after financially.You can use your will to leave money or assets to a partner or guardian of minor children, or directly to your children if they are of age. At State Trustees, we are often asked about what goes into setting up a minor’s trust. If this is an option that you want to explore, you can do so with one of our professional will writers in an in-person or video will consultation. They can walk you through this fairly complex process, and we recommend undertaking this with the guidance of a legal professional like one of our experts.
Write your will with State Trustees
When it comes to making sure your children have the support they need after you die, it’s important that you consider writing a will. Luckily, creating a basic will has never been easier than it is today. In as little as 30 minutes, you can create a will using our Online Will. For additional help, we’re here to help you every step of the way with our Will Consultation Services.
For any questions you might have, don’t hesitate to reach out to us by calling 1300 138 672 or fill out a contact form today!
State Trustees Limited operates on the lands of Traditional Custodians. We acknowledge their history, culture and Elders past, present and emerging. State Trustees is committed to cultivating inclusive environments for staff and clients. We celebrate and value people of all backgrounds, genders, sexualities, cultures and abilities.
Original artwork ‘Four Sisters Coming Together’ by Melissa Bell 2023
