Privacy and Security

At State Trustees we believe it is of fundamental importance that people have confidence in the way organisations like ours deal with their personal information.

Download the State Trustees Privacy Policy

State Trustees handles all personal information that it collects, holds, uses and discloses in accordance with applicable state and federal privacy law. This page contains some information relevant to your privacy and security when you use this website. To learn more about privacy at State Trustees in general, including how we use and manage individuals’ personal information, and what steps we take to protect privacy, please refer to our full privacy policy (which you can download using the link above). The Privacy and Security notice on this page, and the full State Trustees Privacy Policy, apply to both State Trustees Limited and its wholly owned subsidiary, STL Financial Services Limited.


The website may contain links to websites of other organisations. Those websites have their own privacy policies and practices and you should check those websites for their privacy statements.


The website may use cookies to facilitate your use of the website. Cookies are small text files which are placed on your hard drive by websites to store information and help the website interact more effectively with your computer or device. However, where the website uses cookies, such cookies will generally be sessional cookies, and are not retained on your system once you close your browser. You can configure your web browser software to reject or restrict cookies; however, some parts of the website may not have full functionality in that case.

Whenever you use this site information may be collected through the use of cookies and other technologies. By using this site you agree to our use of cookies as described in this notice.

We have implemented Google Analytics Demographics and Interest Reporting and we or our service providers may use these and other analytic services to help us understand how effective our content is, what interests our users have, and to improve how the site works. In addition we may use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individuals users access our site and how often. This information is used for statistical purposes only and it is not our intention to use such information to personally identify any user.

The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo, Adobe, Campaign Manager and Microsoft. You can find more details in the privacy policies for those services (e.g. Google’s Ads Preferences Manager), including information on how to opt-out of certain conduct.

This site may also use targeted advertising cookies which are cookies used to deliver advertising relevant to your interests. They remember that you have visited a website and this information is used by us for marketing services.

In some cases third parties may use cookies and other technologies such as web beacons, Flash local stored objects and JavaScript on our website in connection with online services like banner advertising, website analytics, email campaign management and surveys. This may allow them to collect information about your use of our website (including your computer’s IP address) which they may store in the United States or other countries. The use of these technologies allows them to deliver customised advertising content, measure the effectiveness of their advertising, evaluate users use of our website and other websites and provide other services relating to website activity and internet usage. Our email service provider may also use open tracking to monitor your interaction with our emails so that we can improve the effectiveness of our communications with you. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf.


Areas of this website where you have the ability to enter your personal details have been encrypted with 128 bit security to ensure your personal details are protected by one of the highest levels of security available. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. Therefore, where you choose to transmit information to us, you do so at your own risk.

Making a privacy complaint

State Trustees takes privacy concerns seriously. To make a privacy complaint, or raise any other customer concern, refer to the ‘Raising Concerns’ section on our website or call us on (03) 9667 6444.

VEC Electoral Enrolment Information

In accordance with section 34 of the Electoral Act 2002, the Victorian Electoral Commission has agreed to undertake cross-matching and verification or provision of up-to-date enrolment details of electors as requested by State Trustees Ltd on an ad hoc basis for the purpose of locating and identifying individuals in the course of managing the financial affairs of Victorians with a disability, and in the administration of estate for which it has been appointed administrator.

More information

If you have any concerns or queries, or if you would like more information about how we manage your personal information, please contact us using the details below:

State Trustees Limited.
1 McNab Avenue, Footscray, VIC 3011
Telephone: [03] 9667 6444
Facsimile: [03] 9667 6404

Contact Us

*STL Financial Services Limited [ABN 19 070 863 900] is a licensed securities dealer and wholly owned subsidiary of State Trustees Limited [ABN 68 064 593 148].