We communicate clearly and respectfully

  • We actively listen to understand your needs.  
  • We enable you to communicate with us in the way you require – by telephone, online, in writing or in person (by appointment).  
  • We communicate with you in plain language, free from unnecessary technical language.  
  • We respond to you in a timely and respectful manner, providing clear timeframes for when you can expect to hear from us.  
  • We provide clear explanations about our services, fees and processes. 
Aboriginal flag Torres Strait islander flag Pride flag
State Trustees Limited operates on the lands of Traditional Custodians. We acknowledge their history, culture and Elders past, present and emerging. State Trustees is committed to cultivating inclusive environments for staff and clients. We celebrate and value people of all backgrounds, genders, sexualities, cultures and abilities.

Original artwork ‘Four Sisters Coming Together’ by Melissa Bell 2023