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Personal Financial Administration – Client Feedback

State Trustees’ client feedback telephone survey

The research is being conducted to understand our clients experience with State Trustees. The survey includes questions about the services delivered by State Trustees. The aim of this research is to find ways to improve the services offered by State Trustees and the overall client experience.

Who is conducting the survey?

State Trustees has contracted Shane Thomas & Associates, an independent research provider, to conduct the telephone interviews required for this survey.

How long will the survey take to complete?

The survey will take approximately 10 minutes to complete. Arrangements can be made for you to participate at any time that is convenient to you.

Is the survey compulsory?

The survey is entirely voluntary, but your cooperation is important in order to get an accurate understanding of our clients.

How do we ensure your privacy is protected?

Any information you provide will be completely confidential and your answers will not be identified as individual responses. Responses are used for research purposes only and are treated in strict confidence. All information provided is handled in accordance with State Trustees’ privacy policy.

How was I selected?

Current State Trustees’ clients and/or their support networks are randomly selected.

Can I do the survey if I am not selected?

Only randomly selected clients and/or their support networks can participate in the survey. This ensures that the sample is representative of State Trustees’ client base.

Further information

If you have any questions about your participation in the survey, please call Shane Thomas & Associates on 1800 671 005 (a free call).

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