State Trustees Celebrates First Anniversary In New Footscray Home

On Tuesday 21 July, State Trustees will celebrate its first anniversary at the new state-of-the-art building at 1 McNab Avenue in Footscray, with an official opening event attended by the Victorian Treasurer, Tim Pallas MP.

This anniversary celebrates the culmination of State Trustees’ regionalisation strategy in 2014, and its transformation into a modern, service-focused trustee organisation that puts customers at the heart of its operations.

One year ago, 250 employees were relocated from 168 Exhibition Street Melbourne, which State Trustees had occupied since 1972.

State Trustees Interim Chair Sue O’Connor said that the move to Footscray was an important milestone in the goal of bringing State Trustees closer to its clients.

“To better meet the changing needs of the Victorian community, State Trustees is changing and improving how we serve our clients. Having modern facilities such as these is an important part of our improvement program”.

State Trustees’ CEO Craig Dent said the new building has provided a modern work place that fosters innovation and collaboration amongst employees, allowing for a much improved customer experience and heightened ability to meet the changing needs of Victorians.

“This was a customer-centric move for State Trustees.  The new head office location complements our Bendigo and Dandenong offices, enhancing our ability to serve all Victorians more effectively. We couldn’t be happier with the move to Footscray,” Mr Dent said.

“While the new offices are no longer in the city, accessibility to the site is superior to the previous city location for employees and customers. The building is just two stops from the city by train, and brings State Trustees closer to Melbourne’s west.”

Mr Pallas agreed it had been a positive move for both State Trustees and its customers.

“Given the important work performed by State Trustees, the transformation of its office has allowed for an even greater and more deliberate focus on service delivery and customers.”

“With a modern state-of-the-art facility linking the Melbourne CBD to the growth corridors of Melbourne’s west, I am sure the successes of the first year will continue,” Mr Pallas said.

Mr Dent noted that State Trustees was working to contribute to the local Footscray community.

“In the past 12 months, State Trustees has implemented a range of initiatives in order to support the local community of Footscray. We have trialled a traineeship program with the 20th Man fund, we’ve implemented a graduate program with Victoria University, and are using local vendors at every opportunity,” Mr Dent said.

In addition, funds from State Trustees’ ‘Wholehearted’ workplace giving program are being donated to a new initiative developed by CoHealth and Justice Connect, and the company has  also participated in a range of local events, including the ‘Footscray Celebrates’ event.

“We can really see the benefits of our efforts to engage with the community. In particular, our Recruitment Team has seen a marked increase in the number of applications from candidates located in the western suburbs,” said Mr Dent.

State Trustees is one of a number of tenants located at 1 McNab Avenue in Footscray, and provides a full range of financial administration, estate administration, Will preparation, Enduring Power of Attorney preparation and Trustee services.