Coronavirus (COVID-19)

Changes to how we provide our services

Updated 8 April 2022

We have more than 80 years of experience supporting our community. We are doing our best to continue with uninterrupted service delivery, while taking appropriate health precautions to protect our people and our clients.

We continue to provide our full range of services and have made some changes to the way we operate.

If you do need to speak to someone call us on 1300 138 672 and we’ll be happy to arrange an in-person appointment.

If you would prefer to meet with us in-person, we will ensure your appointment occurs in a COVID safe way. Alternatively, we can provide our services by phone, videoconference, email or post.

Need more information about COVID-19?

You can visit the Victorian government COVID-19 website for the latest information.

More information is also available for people with disability and their carers.

Frequently Asked Questions

General

Is State Trustees still open and providing services?
Yes. We have adapted our services so we can continue to support Victorians in a COVID safe way.

Financial Administration

Is State Trustees still providing in-person meetings with financial administration clients?
We have changed the way we support our financial administration clients. Consultations are done over the phone or via appointment only. For new financial administration clients, our Client Relations team will contact you to book a convenient time for this conversation. Alternatively, you can contact us by calling our contact centre on 1300 138 672.

How can I contact State Trustees about financial administration?
You can speak to someone at State Trustees by calling 1300 138 672 or by emailing pfa.west@statetrustees.com.au.

Wills and Power of Attorney appointments

I have a will or power of attorney appointment, will it go ahead?
You can choose to have a video appointment, which is perfect if you prefer the convenience of an appointment from your home or are unable to travel to one of our office locations. You can book your appointment online or call us on 1300 138 672 to book an in-person appointment.

Can I still make an appoint to have my will or power of attorney written or updated?
Yes. To book an appointment, book online or call us on 1300 138 672.

How do I get my documents from the Victorian Will and Powers of Attorney Registry (Will Bank)?
There is no change to the way you collect your documents. Simply call us on 03 9667 6444 to arrange a convenient time.

I need to have a Power of Attorney activated.
Please call the New Wills and Estates team on 03 9667 6112 and we will help with the activation.

Will you still be managing my trust?
Yes. We continue to manage trusts as we have been.

I am beneficiary of a deceased estate; will you keep managing the estate?
Yes. There are no changes to the way we manage your estate.

I’m an executor of an estate, can you still help?
Yes, we’re still able to help you administer an estate.