Complaints and feedback

State Trustees is committed to excellent service and exceeding our customers’ expectations during every interaction. If you have a complaint or want to provide us with feedback, we want to hear about it.

If your experience with State Trustees has been less than satisfactory, please share the details with us, to help us understand how we can improve the situation for you.

To express your complaint, feedback or provide a suggestion, contact us by telephone, email, facsimile, or post as per the details provided below.

On receipt of your complaint or feedback, we commit to responding to written correspondence within seven working days and three working days for verbal.

For more information, download a copy of our Resolving Customer Complaints Brochure.

1 McNab Ave, Footscray, 3011

Phone: 03 9667 6444
Fax: 03 9667 6404
Email: clientcomplaints@statetrustees.com.au

Any personal information that you provide State Trustees will be used to assist us with addressing your query or request for more information, and will be handled in accordance with all applicable privacy law. For more information, refer to our Privacy Policy.